# Product Quiz

***

## What is a Product Quiz?

The product quiz serves as a consultant, guiding customers to make informed decisions and providing them with a consultative buying experience. By asking relevant questions and understanding customers' concerns, the quiz aims to enhance customer satisfaction and drive conversions.

***

## Setting up Product Quiz

{% embed url="<https://youtu.be/2z1IKVbZT3k>" %}

#### How to add Shopify Collection in Quiz?

{% embed url="<https://youtu.be/O9KQ8fJVVdc>" %}
With Shopify Collections added to the quiz, your users will be able to browse have a website-like product browsing experience on the Bot&#x20;
{% endembed %}

***

## How to Design Quiz for Best Results

These practices are designed to help you design a quiz that resonates with your audience and delivers optimal results. We will discuss the key elements and considerations that should be taken into account when creating the quiz flow.

1. Welcome Message + Customer's Intent

   * Craft a personalized welcome message to establish your brand's persona and engage customers from the start.
   * Identify the customer's intent by asking relevant questions to understand their needs and expectations.

   <figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FJZ7M1pSQcr01Ooim5DlH%2Fimage.png?alt=media&#x26;token=6eb5219b-2848-436a-aa05-f36b494f29ca" alt="" width="375"><figcaption><p>A personalised message always helps in increasing User Engagement</p></figcaption></figure>
2. Customer's Main Concern/Product Category

   * Capture the customer's main concern or preferred product category to tailor the quiz experience.
   * Limit the number of options to ensure better visibility and acknowledge the customer's selection.

   <figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2Fh39N2HihQhfJxgHHuOOD%2Fimage.png?alt=media&#x26;token=61d2d7ee-17e3-4481-a570-c5488d49adeb" alt="" width="375"><figcaption><p>You can add description to each quiz category</p></figcaption></figure>
3. Customer’s Problem Identification/Sub-Categories
   * Ask additional questions to gain deeper insights into the customer's specific problems and provide context for accurate recommendations.
   * Gather relevant information to offer personalized solutions that address their unique concerns.
4. Product Recommendation

   * Address customer concerns and provide reassurances before presenting the product recommendations.
   * Create visually appealing product cards with images, clear CTAs (Call-to-Actions), and social proof to build customer confidence.

   <figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2F1k7j9Vyo5VHNrMcvUOSW%2Fimage.png?alt=media&#x26;token=822390c9-9c52-4c33-bc0f-45b7a3024ca5" alt="" width="375"><figcaption></figcaption></figure>
5. It's good to go through the free text-based search queries of your users and optimize the quiz based on that. Our AI search browses through the quiz and the options to suggest the best matching results.

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FajMf0C08ip8Vbfpp1J6I%2Fimage.png?alt=media&#x26;token=62639f3a-e4d2-435a-993d-a17597d3d76f" alt="" width="375"><figcaption><p>Free text search - fetched the right quiz node to showcase</p></figcaption></figure>

## FAQs

<details>

<summary>Can I ask for manual user inputs during the quiz?</summary>

Currently, this feature is not available. It's in our roadmap and will be available soon

</details>

<details>

<summary>How many options should I include in the customer's main concern/product category question?</summary>

It is recommended to limit the options to around 6 for better visibility and to ensure that customers can easily make their selections. You can add at max 10 options.

</details>

<details>

<summary>How can I ensure accurate product recommendations in the quiz?</summary>

By asking additional questions to understand the customer's specific problems and concerns, you can gather relevant information to provide personalized and accurate product recommendations.

</details>

<details>

<summary>If I add/delete some products in the Shopify collection, Do I need to make some changes in the Quiz as well?</summary>

No, you don't need to make any changes to the Quiz. The quiz is designed to automatically fetch the collections from your Shopify store, ensuring that your quiz always reflects your latest product offerings.

</details>

<details>

<summary>How long does it take for changes made in the quiz to reflect live on the bot?</summary>

Typically, it takes around 2-3 minutes for changes made in the quiz to be reflected live on the bot.

</details>
