> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/whatsapp-catalog/setting-up-catalog.md).

# Setting up Catalog

Step-by-step guide to setting up and linking your product catalog with LimeChat via Meta Commerce Manager

***

## Step-by-Step Guide

{% stepper %}
{% step %}
Goto Meta [Commerce Manager Account](https://business.facebook.com/commerce) section

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FP1JymGSd96hR3F7sizLK%2Fimage.png?alt=media&amp;token=178b0d3b-8d7e-408e-86d8-25a0c413f0c1" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on Add Catalogue

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FpSjQogUBnoqq6r5wxJ52%2Fimage.png?alt=media&amp;token=3f9d89a4-14d2-4b36-9934-62db768cb1d9" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Change the catalog name to “`BrandName - LimeChat`” for easy identification and select upload product info

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FomvBpcV3pGgwhiDU0PiM%2Fimage.png?alt=media&amp;token=f20ab12b-73ab-458d-9d85-476442c8bfdf" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Once done, click on View Catalogue. Click on Add Multiple items

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2Ffx31gzzJUDAro6OCABb4%2Fimage.png?alt=media&amp;token=01d54a98-fb38-4e2c-8f44-54fda382f736" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on Items; this will be empty; we need to upload the product information into it

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2F8PVa9JbSbOm5P8jXhtZJ%2Fimage.png?alt=media&amp;token=19e5b9c3-2f2c-4cc8-bba2-de63aac10dd4" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on Yes, and proceed to Next

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FVZNxeUYiOyi3t25ochQU%2Fimage.png?alt=media&amp;token=7b23f1d0-537f-4eba-a64a-39ada3da463c" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Copy paste the below URL in a new tab

`https://limekit.limechat.ai/store/catalog/get-sheets?id=<helpdesk-account-id>`

Replace the \<helpdesk-account-id> with your helpdesk account id, which can be fetched from the URL you see after login in to your helpdesk account. For example in the image below, the helpdesk-account-id is 24.

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2Fxq80RKQy1gyziFPHE5RI%2Fimage.png?alt=media&amp;token=4f0c56f3-1c39-4730-ae8c-ca4ec7cc6b4c" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
You will see two links populated when you run the URL mentioned above, copy the s3\_csv link

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2F0NTOPSzWd7wlvXbP9qV8%2Fimage.png?alt=media&amp;token=17c39c33-9f8f-4740-8db5-563cf610bada" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Go back to the catalog commerce manager section & paste the `s3_csv` link you got in the previous step in the “Use a URL” section.

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FCsua65X5f8DleNXtQCGh%2Fimage.png?alt=media&amp;token=8b9ee1ea-9609-48b9-af31-15b4b65ba599" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Ensure to remove the login details after pasting the URL

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FwjTgkawzOyNb5kcqKpo0%2Fimage.png?alt=media&amp;token=91da3134-75dd-46da-92fa-c5090411c5c3" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
On the next screen, choose the hourly frequency and click Next

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FIBzypJclWeWVvsMeTpCD%2Fimage.png?alt=media&amp;token=76a3db00-4993-4d02-ac14-403b70d07237" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
In the next page, configure the default currency to INR & click Next & then click on Upload

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2F9lg619r744MGuBUSdEvd%2Fimage.png?alt=media&amp;token=29ba43cf-7208-4774-a064-7937249f0a10" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
We need to fetch the catalog id. Have a look at the URL [`https://business.facebook.com/commerce/catalogs/1042851180440204/feeds/556455239747502/overview?business_id=102085324759119`](https://business.facebook.com/commerce/catalogs/1042851180440204/feeds/556455239747502/overview?business_id=102085324759119) the number after /catalogs/ is the catalog id.

In the below screenshot, the catalog id is `1042851180440204`, note it somewhere

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2Fnmo2WzyZSXRsrlvJ89wu%2Fimage.png?alt=media&amp;token=8bfbefdc-2177-407b-9662-6b3bf511aa5f" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Now Goto Helpdesk → Setting → Inbox → WhatsApp CloudAPI inbox’s setting → WhatsApp Catalog ID

Paste the catalog id there and save it

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FBJ6ftUieTtHAQFAaCh6t%2Fimage.png?alt=media&amp;token=6f4da4e0-06bb-4646-879a-0835e99cdbc6" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Now goto

`https://business.facebook.com/wa/manage/catalog-linking/?business_id=<business id>&waba_id=<waba id>`

Replace the `business id` and `waba id` in the URL above and run it

These details can be found inside your Facebook meta app (a developer account is needed) -

**Note: Please make sure that the app mode is switched to Live mode.**

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FHCF4kpp3PgDBck83BZLm%2Fimage.png?alt=media&amp;token=6875b2d4-db53-4fcb-8992-b9c57edb43f7" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
You’ll be asked to connect the created catalog with your waba account

Post this your catalog and WABA account should be connected successfully.
{% endstep %}

{% step %}
Goto Helpdesk → Settings → Bot Management → Configuration Management

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FDUAI1jDrURrHZZSlItrE%2Fimage.png?alt=media&amp;token=b30727bb-068c-43ac-9dfa-f2d122829c3a" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FHIAD3UnpHg6Kf4wbJMzz%2Fimage.png?alt=media&amp;token=087993ba-33e9-4a14-bfe1-74e33bba0931" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Add the following system configurations init. To add a configuration click on `Add/Edit Configuration`

<table><thead><tr><th>Config</th><th width="335">What it does?</th><th>Value</th><th data-hidden></th></tr></thead><tbody><tr><td>WA_CATALOG</td><td>Any product is sent as catalog Message for WA if the WA_CATALOG Config choosen by company is 'ALL'.</td><td><p>ALL</p><p>or</p><p>MULTI</p></td><td></td></tr><tr><td>WA_CATALOG_COUNT</td><td>Number of maximum catalog messages to be sent in case of overflow. Default is 3. Which means a maximum of 3*30 = 90 products would be sent.</td><td>3</td><td></td></tr><tr><td>WA_CATALOG_SORT_BY</td><td><p>”price”: Sorts by price in ascending order. (cheapest first). </p><p>“popularity”: Sorts by price in ascending order. (most popular first). • “date”: Sorts by date in descending order. (latest created first).</p></td><td>popularity</td><td></td></tr></tbody></table>
{% endstep %}
{% endstepper %}

***

In case of doubt, get in touch with your LimeChat POC