🚚Clickpost

Prerequisites

Before setting up the integration, ensure you have:

• Admin Access to Clickpost.

• API Credentials (Username & API Key) from Clickpost.

• A dedicated LimeChat Product Consultant for integration support.

Step-by-Step Setup

1. Obtain Clickpost API Credentials

1. Contact your Clickpost POC to obtain:

   • Clickpost Username

   • Clickpost API Key

2. Ensure the API key has necessary permissions for:

   • Order status retrieval

   • Webhook configuration

2. Share Credentials with LimeChat

1. Once you have the credentials, share them securely with your dedicated LimeChat Product Consultant.

2. LimeChat will configure API access and webhook subscriptions accordingly.

3. Configure Webhooks for NDR Events

1. Log in to Clickpost’s dashboard.

2. Navigate to Webhook Settings.

3. Add a new webhook with the following details:

   • Webhook URL: (Provided by LimeChat)

   • Event Type: Delivery failure (NDR)

   • Authentication: Use the API key for verification.

4. Save the webhook configuration.

4. Connect Clickpost to LimeChat

1. On LimeChat’s platform, go to Integrations.

2. Select Clickpost and click Connect Now.

3. Enter your Clickpost API credentials.

4. Click Save & Activate to complete the integration.

Completion

After setup, LimeChat will:

• Fetch real-time order statuses from Clickpost.

• Automate order tracking queries through the chatbot.

• Listen to delivery failure webhooks and trigger WhatsApp campaigns for resolution.

This integration ensures improved logistics communication, reduced customer escalations, and a seamless post-purchase experience.