> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/clickpost.md).

# Clickpost

### Prerequisites

Before setting up the integration, ensure you have:

* **Admin Access** to Clickpost.
* **API Credentials** (Username & API Key) from Clickpost.
* A dedicated LimeChat Product Consultant for integration support.

### Step-by-Step Setup

#### **1. Obtain Clickpost API Credentials**

1. Contact your **Clickpost POC** to obtain:
   * **Clickpost Username**
   * **Clickpost API Key**
2. Ensure the API key has necessary permissions for:
   * Order status retrieval
   * Webhook configuration

#### **2. Share Credentials with LimeChat**

1. Once you have the credentials, share them securely with your dedicated **LimeChat Product Consultant**.
2. LimeChat will configure API access and webhook subscriptions accordingly.

#### **3. Configure Webhooks for NDR Events**

1. Log in to Clickpost’s dashboard.
2. Navigate to **Webhook Settings**.
3. Add a new webhook with the following details:
   * **Webhook URL:** (Provided by LimeChat)
   * **Event Type:** Delivery failure (NDR)
   * **Authentication:** Use the API key for verification.
4. Save the webhook configuration.

#### **4. Connect Clickpost to LimeChat**

1. On LimeChat’s platform, go to **Integrations**.
2. Select **Clickpost** and click **Connect Now**.
3. Enter your **Clickpost API credentials**.
4. Click **Save & Activate** to complete the integration.

### Completion

After setup, LimeChat will:

* Fetch real-time order statuses from Clickpost.
* Automate order tracking queries through the chatbot.
* Listen to delivery failure webhooks and trigger WhatsApp campaigns for resolution.

This integration ensures improved logistics communication, reduced customer escalations, and a seamless post-purchase experience.