🚚Delhivery

Feature Setup: LimeChat Integration with Delhivery

Prerequisites

Before setting up the integration, ensure you have:

• Admin Access to Delhivery.

• API Token for authentication.

• A dedicated LimeChat Product Consultant for integration support.

Step-by-Step Setup

1. Obtain Delhivery API Token

To authenticate and interact with Delhivery’s API, an API Token is required.

Steps to Generate API Token

1. Navigate to Delhivery Tracking Portal.

2. Log in using your Delhivery Username & Password.

3. After successful login, click on the API Key link located in the top-right corner.

4. Copy the API Token.

5. Share this API Token securely with your LimeChat Product Consultant.

2. Share API Token with LimeChat

After generating the API Token, securely share it with your LimeChat Product Consultant to enable integration.

3. Configure Webhooks for NDR Events

1. Log in to Delhivery’s Dashboard.

2. Navigate to Webhook Settings.

3. Add a new webhook with the following details:

   • Webhook URL: (Provided by LimeChat)

   • Event Type: Delivery failure (NDR)

   • Authentication: Use the API Token for verification.

4. Save the webhook configuration.

4. Connect Delhivery to LimeChat

1. On LimeChat’s platform, go to Integrations.

2. Select Delhivery and click Connect Now.

3. Enter your API Token.

4. Click Save & Activate to complete the integration.

Completion

After setup, LimeChat will:

• Fetch real-time order statuses from Delhivery.

• Automate order tracking queries through the chatbot.

• Listen to delivery failure webhooks and trigger WhatsApp campaigns for resolution.

This integration ensures improved logistics communication, reduced customer escalations, and an enhanced post-purchase experience.