# EasyEcom: Feature Scope

### Overview

LimeChat seamlessly integrates with **EasyEcom**, enabling automated order tracking through real-time status updates fetched from EasyEcom’s API. This integration enhances customer experience by allowing LimeChat’s chatbot to handle order tracking queries efficiently.

### Features

1. **Automated Order Tracking**
   * Fetch real-time order statuses from EasyEcom’s API.
   * Respond to customer queries regarding order tracking via LimeChat’s chatbot.
2. **Secure API-Based Communication**
   * Uses an authentication token for secure API access.
   * Ensures encrypted data exchange between both platforms.

### User Permissions & Data Access

#### **Data Accessed by LimeChat**

* **Order Information** (Order ID, Status, Tracking Details)
* **Customer Order Status Updates**

#### **Permissions Required**

* Read access to order status and tracking information

### Use Case

* **E-commerce Brands** can automate order tracking and improve customer engagement.
* **Customer Support Teams** can reduce manual order status inquiries by automating responses.
