🚚ShipDelight
LimeChat integrates seamlessly with Shipdelight, enabling automated order tracking and proactive customer communication through WhatsApp. This integration leverages Shipdelight's API to fetch real-time order statuses and utilizes webhooks to monitor delivery failures (Non-Delivery Reports - NDR), facilitating timely and informed customer interactions.
Integration Setup
To establish this integration, please follow the steps outlined below:
1. Generate API Secret Key
An API Secret Key is required to authenticate and interact securely with Shipdelight's services. While specific instructions for generating the API Secret Key on Shipdelight's platform are not provided in the available information, the general process typically involves:
Accessing API Settings: Log in to your Shipdelight account and navigate to the settings or integrations section where API credentials can be managed.
Creating a New API Key: Look for an option to create or generate a new API key or secret. This may involve providing a description or selecting specific permissions for the key.support.shippit.com
Copying the API Secret Key: Once generated, securely copy the API Secret Key. Note that some platforms display the key only once for security reasons.
For precise instructions, please refer to Shipdelight's official documentation or contact their support team.
2. Share API Secret Key with LimeChat
After obtaining the API Secret Key, securely share it with your dedicated LimeChat Product Consultant. This will enable LimeChat to access Shipdelight's API for order tracking and delivery status updates.
3. Mapping Shipdelight’s Status Codes to LimeChat’s Status Codes
LimeChat utilizes its own set of status codes to standardize order statuses across various integrations. Mapping Shipdelight's status codes to LimeChat's codes ensures consistent communication with customers. While specific mappings are not provided in the available information, this process generally involves:
Identifying Corresponding Statuses: Align each status code from Shipdelight (e.g., "In Transit", "Delivered", "Delivery Failed") with the appropriate status code in LimeChat's system.
Implementing the Mapping: Configure the integration to translate Shipdelight's status codes to LimeChat's standardized codes during data exchange.
For detailed mapping guidelines, consult LimeChat's integration documentation or reach out to your LimeChat Product Consultant.
Conclusion
Integrating Shipdelight with LimeChat enhances your ability to provide real-time order tracking and proactive communication with customers via WhatsApp. By following the steps above and collaborating with your LimeChat Product Consultant, you can ensure a seamless and efficient integration process.
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