🚚Shiprocket: Feature Scope

Overview

LimeChat seamlessly integrates with ShipRocket, enabling automated order tracking and delivery failure notifications. This integration leverages ShipRocket’s APIs and webhooks to fetch real-time order statuses and trigger WhatsApp message campaigns for failed deliveries.

Features

1. Automated Order Tracking

   • Retrieve real-time order statuses using ShipRocket’s API.

   • Fetch order details via:

     • Order ID

     • Tracking ID (AWB Number)

   • Automate customer queries related to order tracking via LimeChat’s chatbot.

2. Delivery Failure (NDR) Notifications

   • Listen to ShipRocket webhooks for failed deliveries (Non-Delivery Reports - NDR).

   • Trigger automated WhatsApp message campaigns for delivery rescheduling and issue resolution.

3. Secure API-Based Communication

   • Uses authentication tokens for secure access to ShipRocket APIs.

   • Ensures encrypted data exchange between both platforms.

User Permissions & Data Access

Data Accessed by LimeChat

• Order Information (Order ID, Status, Tracking Details, AWB Number)

• Delivery Status Updates (Dispatched, In Transit, Delivered, Failed)

• Non-Delivery Reports (NDR) (Reason for failure, Delivery attempts, Customer actions)

Permissions Required

• Read access to order status and tracking information

• Webhook subscription for real-time NDR updates

• Messaging permissions to trigger WhatsApp campaigns for failed deliveries

Use Case

• E-commerce Brands can automate order tracking and improve customer engagement.

• Customer Support Teams can proactively manage failed deliveries, reducing Return to Origin (RTO) rates.