# Agent Analytics

The **Agent Analytics Page** provides comprehensive insights into agent performance and attendance. It consists of two subpages:

1. **Agent Performance Section**: Offers detailed metrics to evaluate agent efficiency, including response times, ticket resolution trends, SLA compliance, and agent-wise ticket states, enabling managers to optimise team performance.
2. **Agent Attendance Section**: Provides an overview of agent availability and activity, with key metrics, detailed individual data, and downloadable reports for thorough analysis.

To know more about agent analytics, click on this video:

{% embed url="<https://drive.google.com/file/d/1XPNCEX7tpX0ft6z4Ex5MFVC18Dv9WTMi/view?usp=sharing>" %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/agent-analytics.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.