Inboxes

Inboxes in LimeChat Helpdesk allow businesses to manage conversations across multiple communication channels efficiently.

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What are Inboxes?

Inboxes are the different communication channels you can set up in the LimeChat Helpdesk. Each channel has its own inbox for managing conversations, and you can have multiple inboxes. For channels like WhatsApp, you can have a separate inbox for each WhatsApp number.

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Inbox Creation

Inbox creation in LimeChat refers to establishing a connection between the channel and LimeChat. This enables LimeChat to fetch information and create tickets for the support team to handle.

Inboxes can be created for the following channels:

1. WhatsApp

2. Facebook

3. Instagram

4. Live Chat

5. Email

6. Voice Calling

📌 Resource Video

Guide on Adding a New Inbox