360Dialog WhatsApp Inbox: Setup Guide

To onboard WhatsApp Business API via LimeChat, ensure you have a valid phone number, a complete Meta Business Manager with an active website, and a credit card (for direct payments).

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Prerequisites

To get a WhatsApp Business API Access, the client needs:

1. Valid phone number: This phone number must be able to receive and verify a 6 Digit PIN Code through SMS or Voice Call. If this number has an IVR system enabled, the IVR needs to be temporarily disabled during the registration process. A phone number can only be registered for one type of account. If it is registered in the WhatsApp Business API, it cannot be used for the WhatsApp Consumer App or Business App. If the number is already linked to a WhatsApp account, the account should be deleted.

The process described here is only applicable to new phone numbers.

1. Meta Business Manager with complete Business Info: The client can create a new Meta Business Account or connect to an existing one during the Embedded Signup process. Please choose your Business Manager carefully, since it can't be changed after the number is registered. To have an active account the client must add the company information in the Business Info section of Business Manager Settings, before or after going through the Embedded Signup. It needs to include a legal name, an address, a website, and the business phone number.

This information is used by Facebook to check compliance with the Commerce Policy. If it's not correctly set up, the account will be immediately rejected in the Commerce Policy. Therefore, the website:

• is mandatory

• must be working

• must have a clear explanation of the company's business model

1. Credit Card: This will be a direct payment model, so clients need to have their credit card synced during the process. (Only for Direct Payment model)

Please ensure that you have all the prerequisites ready before starting.

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Onboarding Steps

1

Click on Add Inbox

2

Go to Settings > Inboxes

3

Login to your LimeChat Helpdesk

4

Select WhatsApp as the channel

5

Select 360Dialog

6

Enter the required details

• Inbox Name

• Phone number

7

Once you click on "Create a WA Business Account", you will be redirected to a new window

8

Create an Account with 360Dialog

The first step in this process is to create an account. Complete the following steps to apply for WABA account and creating an account with 360Dialog

Note: Account creation typically takes around 15 minutes to complete. It's important that the client does NOT close the window during this step.

9

Authorize Partner Application

This step grants LimeChat permission to access the WABA account.

Select the appropriate number from the dropdown and click on "Save Selection". Post this, the user will be redirected back to the LimeChat's CRM

After this, the user will be redirected to the Helpdesk

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FAQs

Can I use an existing phone number for WhatsApp Business API registration?

No, the process is only applicable to new phone numbers. If the number is already registered with WhatsApp Consumer or Business App, it must be deleted before registering for the API.

What happens if my phone number has IVR enabled?

If the phone number has an IVR system, it must be temporarily disabled to receive the 6-digit PIN via SMS or voice call for verification.

Can I change my Meta Business Manager after registering my WhatsApp Business API account?

No, once the phone number is registered under a Meta Business Manager, it cannot be changed. Choose your Business Manager carefully during the Embedded Signup process.

What business details must be provided in Meta Business Manager?

You need to provide a legal name, address, website, and business phone number. The website must be functional and clearly describe the business model to comply with Meta's Commerce Policy.

Why is my WhatsApp Business API application getting rejected?

Your application may be rejected if:

• Your website is missing or not functional.

• The provided business information does not comply with Meta's Commerce Policy.

• The Business Info section in Meta Business Manager is incomplete.

How long does it take to create a WhatsApp Business API account with 360Dialog?

Account creation typically takes around 15 minutes. Ensure the browser window remains open until the process is complete.

What permissions does LimeChat require for WABA access?

During the "Authorize Partner Application" step, LimeChat needs permission to manage your WABA (WhatsApp Business API) account, including sending and receiving messages.

What payment method is required for WhatsApp Business API setup?

For direct payment models, a credit card must be linked during the setup process to pay for messaging costs.

What should I do if my account creation fails at the 360Dialog step?

Check if:

• The phone number meets WhatsApp Business API requirements.

• Meta Business Manager details are correctly set up.

• Your business complies with Meta's Commerce Policy.If issues persist, contact 360Dialog or LimeChat support.

Can I manage multiple WhatsApp inboxes in LimeChat?

Yes, LimeChat allows businesses to manage multiple WhatsApp Business API inboxes from a single dashboard, provided each inbox is linked to a unique phone number.