Sinch WhatsApp Inbox: Setup Guide

This guide provides step-by-step instructions for setting up a WhatsApp API Business Account using Sinch on LimeChat.

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Steps for setting up a Sinch Whatsapp API Business Inbox

1

Login to your LimeChat Helpdesk

2

Go to Settings > Inboxes

3

Click on Add Inbox

4

Select WhatsApp as the channel

5

Select Sinch

6

Fill Details

• Channel Name

• WABA Id

• Phone number

• Username

• Password

7

Add Agents

Assign Agents to the inbox using "Add to Inbox" CTA and click on "Finish" to complete the process.

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FAQs

What is Sinch, and why do I need it for WhatsApp API integration?

Sinch is a cloud communication platform that enables businesses to integrate WhatsApp API for messaging. It acts as a provider for handling message delivery and routing.

Where can I find my WABA ID, username, and password?

These credentials are provided by Sinch. You can retrieve them from your Sinch account dashboard or contact Sinch support.

Can I connect multiple phone numbers to a single WhatsApp API Inbox?

No, each WhatsApp API inbox is associated with a single phone number. If you need multiple numbers, you must create separate inboxes.

What happens if I enter incorrect credentials during setup?

If incorrect details are entered, the integration will fail, and you will receive an error message. Ensure that your WABA ID, username, and password are correctly entered before proceeding.

How do I assign agents to the WhatsApp API inbox?

After filling in the required details, use the "Add to Inbox" CTA to assign agents who will manage customer interactions.

Can I edit the inbox details after setup?

Yes, you can modify certain settings, such as agent assignments, from the LimeChat dashboard under Settings > Inboxes. However, changing WABA credentials may require reconfiguring the integration.

What should I do if messages are not being sent or received?

Check the following:

• Ensure that your Sinch account is active and properly configured.

• Verify that your WhatsApp Business API number is approved and registered.

• Confirm that your LimeChat inbox settings are correct.

• Contact Sinch or LimeChat support for further assistance.

Is there a limit on the number of messages I can send via Sinch?

Yes, message limits depend on your Sinch plan and WhatsApp Business API tier. Higher-tier accounts have increased messaging limits.

Do I need to complete Facebook Business verification before using Sinch?

Yes, Meta requires businesses to verify their identity and comply with its policies before enabling WhatsApp Business API services.

Can I switch from another WhatsApp API provider to Sinch on LimeChat?

Yes, but you must first deregister your number from the existing provider before registering it under Sinch. Contact LimeChat support for guidance on migration.