# Settings

***

{% content-ref url="/pages/GpugL7z7KoaZeMoM2mJn" %}
[Business Hours: Setup Guide](/limechat-product-guide/helpdesk/settings/business-hours-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/b4O8WjXQCvYB3zdA6G8C" %}
[User Roles: Setup Guide](/limechat-product-guide/helpdesk/settings/user-roles-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/uLKohuV86Df4e46DIq93" %}
[Team: Setup Guide](/limechat-product-guide/helpdesk/settings/team-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/54rfsokBqnygG9GlvYFv" %}
[Ticket Assignment: Setup Guide](/limechat-product-guide/helpdesk/settings/ticket-assignment-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/QW72SuKd7qsO6M7Wep6S" %}
[Custom Ticket Fields: Setup Guide](/limechat-product-guide/helpdesk/settings/custom-ticket-fields-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/bhmLAUmgYS5w1RjAW6xS" %}
[Service Level Agreements](/limechat-product-guide/helpdesk/settings/service-level-agreements.md)
{% endcontent-ref %}

{% content-ref url="/pages/AlKWkw8RQHBs0sMFCoiG" %}
[Automation Rules](/limechat-product-guide/helpdesk/settings/automation-rules.md)
{% endcontent-ref %}

{% content-ref url="/pages/gMDJLkQw3MNrjoSUA8KY" %}
[Managing Customer Satisfaction Score (CSAT)](/limechat-product-guide/helpdesk/settings/managing-customer-satisfaction-score-csat.md)
{% endcontent-ref %}

{% content-ref url="/pages/sWzQke6WMFroVdZQVS5d" %}
[Canned Responses](/limechat-product-guide/helpdesk/settings/canned-responses.md)
{% endcontent-ref %}

{% content-ref url="/pages/2XcNyJDsTSq71UG6p3OJ" %}
[Shopify Connect: Setup Guide](/limechat-product-guide/helpdesk/settings/shopify-connect-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/E2hXkRdARwn87sPrkZ5b" %}
[Message Templates](/limechat-product-guide/helpdesk/settings/message-templates.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.