> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings.md).

# Settings

***

{% content-ref url="/pages/GpugL7z7KoaZeMoM2mJn" %}
[Business Hours: Setup Guide](/limechat-product-guide/helpdesk/settings/business-hours-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/b4O8WjXQCvYB3zdA6G8C" %}
[User Roles: Setup Guide](/limechat-product-guide/helpdesk/settings/user-roles-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/uLKohuV86Df4e46DIq93" %}
[Team: Setup Guide](/limechat-product-guide/helpdesk/settings/team-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/54rfsokBqnygG9GlvYFv" %}
[Ticket Assignment: Setup Guide](/limechat-product-guide/helpdesk/settings/ticket-assignment-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/QW72SuKd7qsO6M7Wep6S" %}
[Custom Ticket Fields: Setup Guide](/limechat-product-guide/helpdesk/settings/custom-ticket-fields-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/bhmLAUmgYS5w1RjAW6xS" %}
[Service Level Agreements](/limechat-product-guide/helpdesk/settings/service-level-agreements.md)
{% endcontent-ref %}

{% content-ref url="/pages/AlKWkw8RQHBs0sMFCoiG" %}
[Automation Rules: Basics & Setup](/limechat-product-guide/helpdesk/settings/automation-rules-basics-and-setup.md)
{% endcontent-ref %}

{% content-ref url="/pages/gMDJLkQw3MNrjoSUA8KY" %}
[Managing Customer Satisfaction Score (CSAT)](/limechat-product-guide/helpdesk/settings/managing-customer-satisfaction-score-csat.md)
{% endcontent-ref %}

{% content-ref url="/pages/sWzQke6WMFroVdZQVS5d" %}
[Canned Responses](/limechat-product-guide/helpdesk/settings/canned-responses.md)
{% endcontent-ref %}

{% content-ref url="/pages/2XcNyJDsTSq71UG6p3OJ" %}
[Shopify Connect: Setup Guide](/limechat-product-guide/helpdesk/settings/shopify-connect-setup-guide.md)
{% endcontent-ref %}

{% content-ref url="/pages/E2hXkRdARwn87sPrkZ5b" %}
[Message Templates](/limechat-product-guide/helpdesk/settings/message-templates.md)
{% endcontent-ref %}