# Business Hours: Setup Guide

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When a customer initiates a conversation outside of your Business Hours, you can send an Away Message to let them know that your team is offline.

**Why it is important:** It assures your customers that you aren't neglecting them and will get back within a given timeframe.

{% stepper %}
{% step %}
Go to the LimeChat dashboard > **Settings**

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FhpKDCbxsoAljUTIdsrAT%2FScreenshot%202023-06-23%20at%2012.49.46%20PM.png?alt=media&#x26;token=312aa043-4e6f-4e84-aa35-cf810acab659" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on **Inboxes,**&#x59;ou will see the list of channels added to your dashboard
{% endstep %}

{% step %}
Click on the **Settings** action of the particular Inbox for which you want to set the business hours

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FGs4M6miRHryJLlZbBDc1%2FScreenshot%202023-06-23%20at%2012.51.03%20PM.png?alt=media&#x26;token=4f78c47d-86c0-4c12-88a0-135021ad67b0" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Go to the **Business Hours** tab and enable business availability for this inbox to show the available hours even if all the agents are offline

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2F9r61uaPta7ieTqSmPYrH%2FScreenshot%202023-06-23%20at%201.17.52%20PM.png?alt=media&#x26;token=3824f30b-1cfa-46a6-868a-6bfbea676d10" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Set the timezone and type a customized message to reply to customers when they start a conversation outside of your business hours

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2F8BWn1tD3mjTUOtn0sDEv%2FScreenshot%202023-06-23%20at%201.18.22%20PM.png?alt=media&#x26;token=ffce186e-61e5-425a-8dba-15448d31ab38" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Next set up working days, and weekly hours and click on **Update** to enable this feature

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FAQVV3xDru9H6LlpXUnfp%2FScreenshot%202023-06-23%20at%201.20.33%20PM.png?alt=media&#x26;token=fe3de95d-3dec-4b79-9fef-ba5ceef365a0" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

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