# "Tags": Creation and Setup Guide

***

## How to create Tags?[​](https://docs.limechat.ai/other-features/labels#how-to-create-labels)

{% stepper %}
{% step %}
Login to your [app.limechat.ai](https://app.limechat.ai/app/login) dashboard.
{% endstep %}

{% step %}
Go to **Settings**

<figure><img src="/files/OMH0hYWQrHElKgTkRc5U" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Go to **Tags**

<figure><img src="/files/LoqrKxVj8yiRvi6THiVX" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on **Add Tag**

<figure><img src="/files/ohyeMlUAJZS33LMjupJc" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Enter the required **Label Name** (For example, order\_cancel)

<figure><img src="/files/RzQNokO42rT18uHgxUU1" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select the **Label Type**

\
The labels can be of one of the following types:

1. **Contact Labels**
2. **Conversation Labels**

<figure><img src="/files/epY3VQoKsit8UGsRRpVv" alt="" width="563"><figcaption></figcaption></figure>

**Read more about the tags** [**here**](broken://pages/ekwXn5IZSUSWnGP1177O)**.**
{% endstep %}

{% step %}
Define the hierarchy of the tag (optional)

{% hint style="info" %}
At LimeChat we have three level tagging, you can define hierarchy of the tags create Groups of tags.
{% endhint %}

<figure><img src="/files/HHEM5TpQE1C17Kk3DABT" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on **Submit** and the tag is created

{% hint style="info" %}
While creating new labels, make sure there are no spaces between two letters and all the alphabets are in lowercase only.
{% endhint %}
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/tags-creation-and-setup-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
