# "Tags": Creation and Setup Guide

***

## How to create Tags?[​](https://docs.limechat.ai/other-features/labels#how-to-create-labels)

{% stepper %}
{% step %}
Login to your [app.limechat.ai](https://app.limechat.ai/app/login) dashboard.
{% endstep %}

{% step %}
Go to **Settings**

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FmYerPZsG3wUV7VrMFrmm%2FScreenshot%202023-06-23%20at%2012.49.46%20PM.png?alt=media&#x26;token=75449823-6e46-4764-b8d0-2f8d27a1df32" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Go to **Tags**

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FDgLJ3PbQEOr7dzdAJXIu%2FScreenshot%202024-05-20%20at%202.04.44%E2%80%AFPM.png?alt=media&#x26;token=edb6eb0d-b420-4bd9-aa1c-b972d4020ef4" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on **Add Tag**

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FRNe1uCQWcrfpXmj001nX%2FScreenshot%202024-05-20%20at%202.12.56%E2%80%AFPM.png?alt=media&#x26;token=955445d5-6899-4631-9191-facb01407f85" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Enter the required **Label Name** (For example, order\_cancel)

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2FWzd2KHzAEMLfaED1msym%2FScreenshot%202024-05-20%20at%202.09.16%E2%80%AFPM.png?alt=media&#x26;token=1897e72e-fc10-4238-b0dd-b0756823b9cd" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select the **Label Type**

\
The labels can be of one of the following types:

1. **Contact Labels**
2. **Conversation Labels**

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2F8EYnWcfakQexEyFRXyct%2FScreenshot%202024-05-20%20at%202.09.23%E2%80%AFPM.png?alt=media&#x26;token=aef34c7a-9542-4f12-9e5c-8c15b130d601" alt="" width="563"><figcaption></figcaption></figure>

**Read more about the tags** [**here**](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/broken-reference)**.**
{% endstep %}

{% step %}
Define the hierarchy of the tag (optional)

{% hint style="info" %}
At LimeChat we have three level tagging, you can define hierarchy of the tags create Groups of tags.
{% endhint %}

<figure><img src="https://303644337-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbTdWohNbJyoGc4vPpxk1%2Fuploads%2F83sjRFr2XmpJFBg3hce8%2FScreenshot%202023-06-23%20at%204.58.50%20PM.png?alt=media&#x26;token=61bb426e-4d44-4148-9cce-f24e0f8164d5" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on **Submit** and the tag is created

{% hint style="info" %}
While creating new labels, make sure there are no spaces between two letters and all the alphabets are in lowercase only.
{% endhint %}
{% endstep %}
{% endstepper %}
