# User Concurrency

## What is concurrency?

Concurrency defines the maximum number of **open** conversations/tickets that an agent can handle at a time.

Concurrency is the feature that allows setting a limit to the maximum number of conversations that an agent can handle at a particular time.

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## How does concurrency work?

Suppose if the concurrency is set to 5, and an agent already has 5 open conversations assigned to himself, the 6th conversation will not be assigned automatically. The 6th conversation will either be assigned to a different agent who is handling less than 5 conversations or that will be seen under the Unassigned section.

As soon the agent changes the status of any one of the 5 conversations from Open to Resolved or Waiting or Followup, then the next conversation is automatically assigned to that particular agent.

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## How to enable and set the concurrency number?[​](https://docs.limechat.ai/other-features/concurrency#how-to-enable-and-set-the-concurrency-number)

{% stepper %}
{% step %}
Login to the LimeChat dashboard.
{% endstep %}

{% step %}
Go to **Settings.**

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{% endstep %}

{% step %}
Go to the **Agents** section

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{% endstep %}

{% step %}
Click on **Edit** for the relevant agent

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{% endstep %}

{% step %}
Navigate to the second page of this pop-up, where you will find the toggle for enabling the concurrency. \
Once you enable concurrency by clicking on the toggle, you will be able to see a text box titled **Number of tickets limit for the agent** where you can set the concurrency for that collaborator.\\

Finally click on "Update" to save changes.

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{% endstep %}
{% endstepper %}

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