Cancel a Shopify Order​

In this document, we will go through the process of cancelling an order on through LimeChat's Helpdesk. We will explain how to cancel an order based on its payment status.

To use this feature, it is recommended to integrate Shopify with LimeChat's Helpdesk.

Video References

Check this explainer videos guide to see the walkthroughs of the process of cancelling an order from LimeChat CRM.

Steps to cancel a shopify Order

1

For the order to be canceled, click on the Cancel button below the order id

2

Clicking on the Cancel button will open the Cancel modal. The next step is based on the payment status of an order.

  1. For orders with payment pending (COD) Select the reason why the customer wants to cancel the order and select the Yes, Cancel button to proceed.

  1. For paid orders

    Select the reason why the customer wants to cancel the order and choose between Refund Now or Refund Later

    • Scenario 1 Refund Now: The maximum allowed refundable amount will be pre-filled in the amount field. You can change the amount value if required. Clicking on Yes, Cancel will cancel and process a refund for the order at the same time

    • Scenario 2 Refund Later: Clicking on Yes, Cancel will only cancel the order and activate the Refund button for the order

The Cancel order action is not available after the order gets fulfilled.

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