> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect/cancel-a-shopify-order.md).

# Cancel a Shopify Order​

{% hint style="info" %}
To use this feature, it is recommended to integrate [Shopify with LimeChat's Helpdesk](/limechat-product-guide/helpdesk/getting-started/creating-an-account-shopify.md). 
{% endhint %}

***

#### Video References

Check [this](https://limechat.portal.trainn.co/share/46oG7KUgm71e74uTpUPCtQ/jvAXMBmTS5ANEmn0ASUXAQ) explainer videos guide to see the walkthroughs of the process of cancelling an order from LimeChat CRM.

***

## Steps to cancel a shopify Order

{% stepper %}
{% step %}
For the order to be canceled, click on the **Cancel** button below the order id
{% endstep %}

{% step %}
Clicking on the Cancel button will open the Cancel modal. The next step is based on the payment status of an order.

1. **For orders with payment pending (COD)**\
   Select the reason why the customer wants to cancel the order and select the **Yes**, Cancel button to proceed.

2. **For paid orders**

   Select the reason why the customer wants to cancel the order and choose between Refund Now or Refund Later

   * **Scenario 1**\
     **Refund Now:** The maximum allowed refundable amount will be pre-filled in the amount field. You can change the amount value if required.\
     Clicking on Yes, Cancel will cancel and process a refund for the order at the same time
   * **Scenario 2**\
     **Refund Later:** Clicking on Yes, Cancel will only cancel the order and activate the Refund button for the order
     {% endstep %}
     {% endstepper %}

{% hint style="info" %}
The **Cancel order** action is not available after the order gets fulfilled.
{% endhint %}