Edit an order​

This document provides instructions and detailed information on how you can edit an order through LimeChat Help Desk

To use this feature, it is recommended to integrate Shopify with LimeChat's Helpdesk.

Video References

Check this explainer videos guide to see the walkthroughs of the process editing an order from LimeChat CRM.

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1

To start editing an order, click on the Edit button below the order id of the respective order

2

Clicking on the Edit button will take you to the edit order screen. Here on the edit order screen, any changes/ edits done will directly update the order on Shopify

3

You can edit an order in multiple ways

• Change the shipping address of the customer Click on the Shipping Address dropdown which will display a list of customer’s saved addresses. You can change the selected address from the list or add a new address by clicking on the + icon

4

Edit the address, and contact details of the customer in the selected shipping address. Hover on the selected address and click on the edit icon. You can edit the address fields or change the customer’s phone number associated with the address.

5

Add/ Remove products in the cart

6

Increase/ decrease the quantity of the added products in the cart

The Edit order action is not available after the order gets fulfilled.