> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect/refund-an-order.md).

# Refund an order​

{% hint style="info" %}
To use this feature, it is recommended to integrate [Shopify with LimeChat's Helpdesk](/limechat-product-guide/helpdesk/getting-started/creating-an-account-shopify.md). 
{% endhint %}

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#### Video References

Check [this](https://limechat.portal.trainn.co/share/46oG7KUgm71e74uTpUPCtQ/vdZSQb8IORlxuZCx92N5xA) explainer videos guide to understand how one can process a refund for an order from the helpdesk.

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## Refund an Order

{% stepper %}
{% step %}
For the order to be refunded, click on the **Refund** button below the order id
{% endstep %}

{% step %}
Clicking on the Refund button will open the Refund modal. The maximum allowed refundable amount for the order will be displayed for your reference. Enter the refund amount in the input field accordingly and click on the Yes, Refund button<br>
{% endstep %}
{% endstepper %}