Share Products & Order Details

This guide will walk you through the process of making product recommendations and sharing order details using LimeChat's Helpdesk.

To use this feature, it is recommended to integrate Shopify with LimeChat's Helpdesk.

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Recommend Products

From the products tab in the right side panel, you can do the following actions.

1

You can share product details with the customer by clicking on the share icon alongside any product title. This will share a generalised message with all the variants information. You can also select a specific variant and click on share icon. This will share a variant specific product details message.

2

You can search for products and add them to the cart for creating an order by selecting the Add to Cart button. You can also check out the cart by clicking on the cart icon alongside the search bar.

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Share Order Details​

You can share the order details with the customer for any order by clicking on the share icon on the right side of the order id. A message with all the relevant details will be sent to the customer.

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