Shopify Connect FAQ's

Does LimeChat notify customers when an order is created or updated?

Yes, order confirmations and updates are sent to customers after the order is created or modified.

What happens if the customer provides an incomplete address during order creation?

You will have to create a new address for the user, the process is simple and can be done while placing the order..

What should I do if the customer wants to apply a coupon code to an order?

LimeChat currently supports adding discounts manually during order creation. For coupon codes, you’ll need to apply the equivalent discount in the cart.

What can I do if product recommendations fail to load in the CRM?dated?

Ensure the Shopify integration is active and synced. If the issue persists, check your internet connection or contact LimeChat support to investigate potential syncing issues.

Is is possible to directly fetch the user’s address from Shopify?

Yes, the address details are fetched and updated automatically from Shopify.