# Shopify Connect FAQ's

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<summary>Does LimeChat notify customers when an order is created or updated?</summary>

Yes, order confirmations and updates are sent to customers after the order is created or modified.

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<summary><strong>What happens if the customer provides an incomplete address during order creation?</strong></summary>

You will have to create a new address for the user, the process is simple and can be done while placing the order..

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<summary><strong>What should I do if the customer wants to apply a coupon code to an order?</strong></summary>

LimeChat currently supports adding discounts manually during order creation. For coupon codes, you’ll need to apply the equivalent discount in the cart.

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<summary><strong>What can I do if product recommendations fail to load in the CRM?dated</strong>?</summary>

Ensure the Shopify integration is active and synced. If the issue persists, check your internet connection or contact LimeChat support to investigate potential syncing issues.

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<summary><strong>Is is possible to directly fetch the user’s address from Shopify?</strong></summary>

Yes, the address details are fetched and updated automatically from Shopify.

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