# LimeChat Docs

## LimeChat Product Guide

- [LimeChat Product Guide](https://limechatai.gitbook.io/limechat-product-guide/limechat-product-guide.md): This documentation will guide you through setting up and maximizing LimeChat for your business.
- [Getting Started](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/getting-started.md): The Omni-Channel Platform for Stellar Customer Support
- [Creating an LC Account](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/getting-started/creating-an-lc-account.md): This step-by-step guide will walk you through the process of setting up a new account on LimeChat.
- [Creating an Account: Shopify](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/getting-started/creating-an-account-shopify.md): ​Follow the following steps to connect your Shopify account to LimeChat.
- [Inboxes](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes.md): Inboxes in LimeChat Helpdesk allow businesses to manage conversations across multiple communication channels efficiently.
- [WhatsApp Inboxes](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/whatsapp-inboxes.md): Learn how WhatsApp Business API inboxes help businesses streamline customer communication, enhance engagement, and drive growth through automation and CRM integration.
- [360Dialog WhatsApp Inbox: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/whatsapp-inboxes/360dialog-whatsapp-inbox-setup-guide.md): To onboard WhatsApp Business API via LimeChat, ensure you have a valid phone number, a complete Meta Business Manager with an active website, and a credit card (for direct payments).
- [WhatsApp Catalog: 360Dialog](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/whatsapp-inboxes/360dialog-whatsapp-inbox-setup-guide/whatsapp-catalog-360dialog.md): Set up and connect product catalogs to your WhatsApp Business API account. Uploading inventory to Facebook, linking catalogs to WABA, and enabling commerce features for seamless product messaging.
- [CloudAPI WhatsApp Inbox: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/whatsapp-inboxes/cloudapi-whatsapp-inbox-setup-guide.md): This guide walks you through setting up a Meta Developer Account, creating a WhatsApp Cloud API Inbox on LimeChat, and configuring webhooks for seamless messaging.
- [Sinch WhatsApp Inbox: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/whatsapp-inboxes/sinch-whatsapp-inbox-setup-guide.md): This guide provides step-by-step instructions for setting up a WhatsApp API Business Account using Sinch on LimeChat.
- [Facebook & Instagram Inboxes](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/facebook-and-instagram-inboxes.md): Seamlessly integrate Facebook and Instagram with LimeChat to manage all social media conversations from a single Helpdesk.
- [Live Chat Inboxes](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/live-chat-inboxes.md)
- [Add Web Widget](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/live-chat-inboxes/add-web-widget.md): Follow this step-by-step guide to add a Website Widget in LimeChat CRM for seamless customer interactions.
- [Website Widget Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/live-chat-inboxes/website-widget-setup-guide.md): Learn how to customize and configure the LimeChat Website Widget for an optimized chat experience on both mobile and desktop.
- [Email Inboxes](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/email-inboxes.md)
- [Gmail Inbox: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/email-inboxes/gmail-inbox-setup-guide.md): Set up your Email Inbox in LimeChat to manage customer emails directly from the Helpdesk. This guide walks you through adding an email channel and configuring forwarding from Gmail.
- [How to Define Forwarding Rules in Gmail and Outlook](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/email-inboxes/gmail-inbox-setup-guide/how-to-define-forwarding-rules-in-gmail-and-outlook.md): Set up email forwarding rules in Gmail and Outlook to control which emails get forwarded to external systems.
- [Outlook Inbox: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/email-inboxes/outlook-inbox-setup-guide.md): By following this guide, you can easily connect your Outlook account to LimeChat and manage your emails through the LimeChat Helpdesk.
- [Voice Calling Inboxes](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes.md): LimeChat’s Voice Inbox Channels integrate with leading providers to enable seamless customer calls directly within the CRM.
- [Exotel WebRTC](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/exotel-webrtc.md): The Exotel WebRTC integration empowers users to manage all inbound and outbound calls directly within the LimeChat CRM, eliminating the need for mobile phone
- [Exotel WebRTC Calling - Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/exotel-webrtc/exotel-webrtc-calling-setup-guide.md): This document outlines the steps required to set up an Exotel WebRTC channel on LimeChat CRM.
- [Steps for Adding Collaborators on WebRTC Exotel](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/exotel-webrtc/exotel-webrtc-calling-setup-guide/steps-for-adding-collaborators-on-webrtc-exotel.md): Learn how to properly add and link agents for Exotel WebRTC integration within LimeChat CRM to ensure seamless calling functionality.
- [Exotel WebRTC Calling: Feature Description](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/exotel-webrtc/exotel-webrtc-calling-feature-description.md): Learn how to use Exotel WebRTC integration in LimeChat to manage inbound and outbound calls directly within the CRM—without the need for mobile phones.
- [Exotel Cellular](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/exotel-cellular.md): This integration facilitates the Virtual Number/IVR cellular calling solution, offering seamless connectivity and efficient call management.
- [Exotel Cellular Calling - Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/exotel-cellular/exotel-cellular-calling-setup-guide.md): This document outlines the steps required to set up an Exotel VoIP channel on LimeChat CRM.
- [Exotel Cellular Calling- Feature Overview](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/exotel-cellular/exotel-cellular-calling-feature-overview.md): Efficiently manage inbound and outbound calls within LimeChat using Exotel integration. Receive real-time call notifications, track call states, and automatically generate voice tickets.
- [Knowlarity WebRTC](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/knowlarity-webrtc.md): This section has the following articles
- [Knowlarity WebRTC Calling: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/knowlarity-webrtc/knowlarity-webrtc-calling-setup-guide.md): Learn how to set up and use Knowlarity WebRTC integration within LimeChat CRM for seamless inbound and outbound calls without the need for mobile phones.
- [Knowlarity WebRTC Calling: Feature Description](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/knowlarity-webrtc/knowlarity-webrtc-calling-feature-description.md): Learn how to use Knowlarity WebRTC integration in LimeChat to manage inbound and outbound calls directly within the CRM—no mobile phones needed.
- [Knowlarity Cellular](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/knowlarity-cellular.md): This section contains the following article
- [Knowlarity Cellular Calling- Feature Overview](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes/knowlarity-cellular/knowlarity-cellular-calling-feature-overview.md): Set up and manage Knowlarity Voice Inbox in LimeChat to handle inbound and outbound calls efficiently. Configure the inbox with API credentials, assign agents, and sync phone numbers
- [Tickets](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets.md): This section will cover all the topics related to managing tickets on the LimeChat platform.
- [Ticket Creation](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/ticket-creation.md): Discover how to create and manage Email and WhatsApp (WA) tickets directly from LimeChat CRM.
- [Understanding 'Tickets'](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-tickets.md): This section will cover all the topics related to managing tickets on the LimeChat platform.
- [Ticket States](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-tickets/ticket-states.md): Understanding the state of a ticket is crucial for effective resolution and communication. To learn more about ticket states, click here.
- [Using Ticket States](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-tickets/using-ticket-states.md): Understand the Ticket Status Lifecycle in LimeChat CRM and how conversations progress through different states.
- [Defining Ticket lifecycle](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-tickets/defining-ticket-lifecycle.md): Optimize your customer support workflow with Auto-Resolve, Auto-Close, and Auto-Alert settings in LimeChat CRM.
- [Ticket Bucketing Overview: All, Mine and Queued Explained](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-tickets/ticket-bucketing-overview-all-mine-and-queued-explained.md): This section tells you how are tickets categorised on the basis of whether they are assigned to an agent or not.
- [Understanding Ticket Assignment](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-ticket-assignment.md): This document explains how our Round Robin and Load Balancing ticket assignment algorithms work, their benefits, and when to use each one.
- [Advanced Search](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/advanced-search.md): Easily locate tickets with Advanced Search in the tickets section of LimeChat CRM. This two-step search process allows users to refine searches by selecting categories.
- [Understanding & Utilising "Tags"](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-and-utilising-tags.md): LimeChat's tagging capability is a powerful tool designed to help you manage and understand your interactions more effectively.
- [How to add tags to conversations?​](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-and-utilising-tags/how-to-add-tags-to-conversations.md): LimeChat enables seamless tagging of conversations through automated bot tagging and manual agent tagging
- [How to add tags to contacts](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-and-utilising-tags/how-to-add-tags-to-contacts.md): LimeChat’s Contact Tagging feature enables agents, sales teams, and marketers to categorize and manage customer interactions effectively.
- [Email Ticket Merging](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/email-ticket-merging.md): Merge duplicate or related tickets into a single primary ticket for better management, improved agent productivity, and seamless customer interactions.
- [Understanding Custom Ticket Fields](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-custom-ticket-fields.md): LimeChat’s Custom Ticket Fields allow you to capture and categorize unique ticket details, enhancing support efficiency and data-driven decision-making.
- [Understanding Groups on WhatsApp API Business Accounts](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-groups-on-whatsapp-api-business-accounts.md)
- [Using Groups on WhatsApp API Business Accounts](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/understanding-groups-on-whatsapp-api-business-accounts/using-groups-on-whatsapp-api-business-accounts.md)
- [Best Practices for Using AI Rewrite](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/tickets/best-practices-for-using-ai-rewrite.md)
- [Contacts](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/contacts.md): This section has the following articles:
- [Manage Contact Details](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/contacts/manage-contact-details.md): The Contacts Section in LimeChat allows you to access and manage all customer contacts across inboxes efficiently.
- [Search in Contacts](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/contacts/search-in-contacts.md): The Search in Contact Pages feature in LimeChat’s CRM enables users to quickly locate customer information using multiple identifiers.
- [Accessing Previous Tickets](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/contacts/accessing-previous-tickets.md): The Accessing Previous Tickets feature in the CRM allows users to view historical ticket information associated with a specific contact.
- [Analytics](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics.md): The Analytics Page is a powerful tool designed to provide insights into ticket management and distribution.
- [Ticket Overview](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/ticket-overview.md): LimeChat’s Ticket Overview provides a detailed breakdown of ticket distribution and statuses, helping teams monitor and optimize support operations.
- [Agent Analytics](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/agent-analytics.md)
- [Agent Performance](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/agent-analytics/agent-performance.md): LimeChat’s Agent Performance Section provides an in-depth evaluation of agent efficiency through key metrics like First Response Time (FRT), Resolution Time, Ticket Assignment, and SLA Compliance.
- [Agent Attendance](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/agent-analytics/agent-attendance.md): The Agent Attendance Section provides a detailed overview of agent availability and activity status. It includes key metrics, a detailed table for individual agent data.
- [Agent Wise Conversation States Table](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/agent-analytics/agent-wise-conversation-states-table.md)
- [Agent and Ticket Analytics FAQ's](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/agent-and-ticket-analytics-faqs.md): This section contains some frequently answered questions
- [Bot Analytics](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/bot-analytics.md): LimeChat’s Bot Overview & CSAT Analytics provide critical insights into bot efficiency, automation levels, and customer satisfaction.
- [Sales Analytics](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/sales-analytics.md): The Sales Analytics Page offers a detailed view of sales and revenue performance through two subpages:
- [Sales Overview](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/sales-analytics/sales-overview.md): LimeChat’s Revenue Analytics provides in-depth insights into how bot interactions and outbound campaigns drive sales.
- [Sales Insights](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/analytics/sales-analytics/sales-insights.md): The Sales Insights Page in the Analytics section offers comprehensive data on sales performance and customer engagement.
- [Settings](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings.md): This section has the following articles:
- [Business Hours: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/business-hours-setup-guide.md): The Away Message feature in LimeChat ensures that customers who reach out outside of business hours are informed about your team's availability.
- [User Roles: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/user-roles-setup-guide.md): By following this guide, you should be able to easily add and manage agents in your LimeChat dashboard.
- [User Concurrency](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/user-roles-setup-guide/user-concurrency.md)
- [Team: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/team-setup-guide.md): The Conversation Concurrency setting determines the number of active conversations an agent can handle at a time.
- [Ticket Assignment: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/ticket-assignment-setup-guide.md): This document explains how our Round Robin and Load Balancing ticket assignment algorithms work, their benefits, and when to use each one.
- ["Tags": Creation and Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/tags-creation-and-setup-guide.md): The Tags feature in LimeChat allows users to categorize contacts and conversations efficiently for better organization and tracking.  How to Create Tags:\\
- [Custom Ticket Fields: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/custom-ticket-fields-setup-guide.md): The Custom Ticket Fields feature in LimeChat enables teams to capture tailored data, enhancing support workflows and reporting.
- [Hierarchical Custom Fields](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/custom-ticket-fields-setup-guide/hierarchical-custom-fields.md)
- [Custom Contact Fields](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/custom-contact-fields.md)
- [Waiting State and Automated Reminder Setup](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/waiting-state-and-automated-reminder-setup.md)
- [Service Level Agreements](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/service-level-agreements.md): A Service Level Agreement (SLA) in the context of customer support, SLAs outline the maximum timeframes within which agents should respond to and resolve customer inquiries or issues.
- [Automation Rules: Basics & Setup](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/automation-rules-basics-and-setup.md): To streamline your automation process within the platform, you have the flexibility to customize specific triggers, conditions, and actions.
- [Automation Rules: Actions & Smart Use Cases](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/automation-rules-basics-and-setup/automation-rules-actions-and-smart-use-cases.md)
- [Using the API Action in Automation Rules](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/automation-rules-basics-and-setup/using-the-api-action-in-automation-rules.md)
- [Managing Customer Satisfaction Score (CSAT)](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/managing-customer-satisfaction-score-csat.md): CSAT (Customer Satisfaction Score) is a key performance indicator (KPI) that measures how satisfied customers are with a product, service, or interaction. Businesses use CSAT scores to track customer
- [Agent CSAT: Setup and activation](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/managing-customer-satisfaction-score-csat/agent-csat-setup-and-activation.md): Activating Customer Satisfaction Rating (CSAT) on WhatsApp
- [Canned Responses](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/canned-responses.md): Canned Responses are pre-saved reply templates that agents can use to quickly respond to customer queries.
- [Shopify Connect: Setup Guide](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/shopify-connect-setup-guide.md): Configuring Order Management Permissions the actions that your agents should be allowed to perform
- [Message Templates](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/message-templates.md): Creating WhatsApp Message Templates
- [Recommended Templates for WA Marketing](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/message-templates/recommended-templates-for-wa-marketing.md): Here are some amazing templates to get you started with your campaigns!
- [Getting Templates approved](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/message-templates/getting-templates-approved.md): This page has the following articles
- [Meta Cloud API](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/message-templates/getting-templates-approved/meta-cloud-api.md): Creating WhatsApp Message Templates via Meta Cloud API
- [GupShup Enterprise](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/message-templates/getting-templates-approved/gupshup-enterprise.md): Getting WhatsApp Message Templates Approved for Gupshup Enterprise Account
- [Understanding User Roles](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/understanding-user-roles.md): This section contains information about user roles in Limechat's CRM
- [Desktop Notifications](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/desktop-notifications.md)
- [Integrations](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/integrations.md)
- [Freshdesk](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/integrations/freshdesk.md): Seamlessly create and manage Freshdesk tickets within LimeChat CRM for enhanced support efficiency and real-time conversation tracking.
- [Kapture](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/integrations/kapture.md): Effortlessly sync tickets, automate resolution tracking, and manage conversations within LimeChat CRM using Kapture's API integration.
- [Zendesk](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/integrations/zendesk.md): Streamline ticket management by syncing statuses, automating resolution tracking, and managing conversations directly from LimeChat CRM.
- [Zohodesk](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/integrations/zohodesk.md): Automate ticket resolution tracking, sync conversations, and manage customer support efficiently by integrating ZohoDesk with LimeChat CRM.
- [Unicommerce](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/integrations/unicommerce.md)
- [Shopify Integration Permission](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/integrations/shopify-integration-permission.md): A structured overview of the permissions granted to LimeChat upon app installation, ensuring seamless integration with your Shopify store.
- [LimeChat × LeadSquared — Integration Scope](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/integrations/limechat-leadsquared-integration-scope.md)
- [Shopify Connect](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect.md): Manage Shopify Orders from within our Help desk by leveraging our Shopify Integration
- [Create a New Shopify Order](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect/create-a-new-shopify-order.md): In this document, we will go through the process of creating an order through LimeChat's Helpdesk.
- [Cancel a Shopify Order​](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect/cancel-a-shopify-order.md): In this document, we will go through the process of cancelling an order on through LimeChat's Helpdesk. We will explain how to cancel an order based on its payment status.
- [Edit an order​](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect/edit-an-order.md): This document provides instructions and detailed information on how you can edit an order through LimeChat Help Desk
- [Refund an order​](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect/refund-an-order.md): This document will guide you through the process of refunding an order directly through LimeChat's helpdesk.
- [Share Products & Order Details](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect/share-products-and-order-details.md): This guide will walk you through the process of making product recommendations and sharing order details using LimeChat's Helpdesk.
- [Shopify Connect FAQ's](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect/shopify-connect-faqs.md)
- [LimeChat Wallet](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/limechat-wallet.md)
- [Fixing the "Primary Thread Owner" Issue with Instagram CRM Integration](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/fixing-the-primary-thread-owner-issue-with-instagram-crm-integration.md)
- [Getting Started](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/getting-started.md)
- [Setup](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/setup.md): Step-by-step guide to onboarding and setting up the WhatsApp Marketing tool on LimeChat.
- [Events](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/events.md): Understanding events in marketing platforms and how they help track customer and stakeholder actions.
- [Flows](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows.md): Understanding automated marketing flows and their components in LimeChat.
- [Overview](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/overview.md): Key components and types of automation flows for marketing campaigns.
- [Revenue Generating Flows](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/revenue-generating-flows.md): Enhance engagement and conversions with conversational flows on WhatsApp using LimeChat’s automation tools.
- [Non-Revenue Generating Flows](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/non-revenue-generating-flows.md)
- [Action Nodes](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes.md): Action Nodes in LimeChat enable automated tasks within flows, supporting dynamic interactions and seamless journey execution.
- [Abandoned Checkout Phone Call](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/abandoned-checkout-phone-call.md): Action Node · AI Voice Recovery Call
- [Add Note to Freshdesk Ticket (System Note)](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/add-note-to-freshdesk-ticket-system-note.md): Action Node · System (Internal) Note
- [Apply Tags To Conversation](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/apply-tags-to-conversation.md)
- [Apply Tags To Shopify Order](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/apply-tags-to-shopify-order.md): Action Node · Shopify Order Tagging
- [Assign Agent to Freshdesk Ticket](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/assign-agent-to-freshdesk-ticket.md): Action Node · Freshdesk Ticket Assignment
- [Change Conversation Status to Open](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/change-conversation-status-to-open.md): Action Node · Conversation Status Management
- [COD Order Verification Call](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/cod-order-verification-call.md): Action Node · AI Voice COD Verification
- [COD to Prepaid Conversion Call](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/cod-to-prepaid-conversion-call.md): Action Node · AI Voice COD Conversion
- [Create COD Order Flow](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/create-cod-order-flow.md): Action Node · Shopify COD Order Creation
- [Create Order with Prepaid Link Flow](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/create-order-with-prepaid-link-flow.md): Action Node · Shopify Prepaid Checkout Link
- [Custom Checkout On Chat](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/custom-checkout-on-chat.md): Action Node · Conversational Checkout
- [Fetch Address](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/fetch-address.md): Action Node · Shopify Customer Address Retrieval
- [Generate COD to Prepaid Link (PayU)](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/generate-cod-to-prepaid-link-payu.md): Action Node · COD to Prepaid Conversion
- [Generate COD to Prepaid Link on Razorpay](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/generate-cod-to-prepaid-link-on-razorpay.md): Action Node · COD to Prepaid Conversion
- [Generate Klaviyo Checkout](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/generate-klaviyo-checkout.md)
- [Generate Shopify Checkout](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/generate-shopify-checkout.md)
- [Generate Shopify Coupon](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/generate-shopify-coupon.md)
- [Generate WooCommerce Coupon](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/generate-woocommerce-coupon.md)
- [Get PDPs](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/get-pdps.md)
- [Handoff Conversation to Agent](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/handoff-conversation-to-agent.md)
- [Handoff Conversation To Bot](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/handoff-conversation-to-bot.md)
- [Handoff Conversation to Sales Agent](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/handoff-conversation-to-sales-agent.md)
- [Join Array with Text](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/join-array-with-text.md)
- [Read Next Entry From Sheet](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/read-next-entry-from-sheet.md)
- [Reorder Call](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/reorder-call.md)
- [Retry Previous Message](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/retry-previous-message.md)
- [Simpl Checkout](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/simpl-checkout.md)
- [Start Telephony Call](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/start-telephony-call.md)
- [Start Telephony Call (Async)](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/start-telephony-call-async.md)
- [Start WhatsApp Call](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/start-whatsapp-call.md)
- [Update Freshdesk Generalized Ticket Fields](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/update-freshdesk-generalized-ticket-fields.md)
- [Update Freshdesk Ticket Field with System Field](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/update-freshdesk-ticket-field-with-system-field.md)
- [Update Freshdesk Ticket Priority](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/update-freshdesk-ticket-priority.md)
- [Update Freshdesk Ticket Status](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/update-freshdesk-ticket-status.md)
- [Update Order Status](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/update-order-status.md)
- [Update User’s WA Opt-in Status](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/update-users-wa-opt-in-status.md)
- [WA Purchase Flow Native Payments](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/wa-purchase-flow-native-payments.md)
- [WA Purchase Flow Place Order](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/wa-purchase-flow-place-order.md)
- [Whatsapp Purchase Flow Start](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/whatsapp-purchase-flow-start.md)
- [Revenue Tracking](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/revenue-tracking.md): Track revenue and CTR on LimeChat flows and broadcasts using link shortening and dynamic CTA attribution for Shopify and non-Shopify brands
- [Events](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/events.md): Events in LimeChat represent customer or stakeholder actions, helping businesses track interactions and trigger automated responses.
- [Custom Events](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/events/custom-events.md): Custom Events in LimeChat allow brands to send real-time data from third-party tools, logistics partners, and checkout providers for automation and analytics.
- [Broadcast](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/broadcast.md): Broadcast messages on WhatsApp allow businesses to send personalized updates, promotions, and notifications to multiple users while maintaining one-on-one interactions
- [Selecting a Template](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/broadcast/selecting-a-template.md): WhatsApp templates in LimeChat enhance engagement with media, interactive buttons, limited-time offers, and carousel formats.
- [Selecting the Customer List](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/broadcast/selecting-the-customer-list.md): LimeChat offers CSV uploads and segmentation for selecting customer lists in WhatsApp broadcasts
- [Segments](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/segments.md): LimeChat’s Segments tool helps businesses target customers based on past actions, timing, and purchase characteristics
- [Creating a Segment](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/segments/creating-a-segment.md)
- [Segment-1: Based on who performed an event](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/segments/creating-a-segment/segment-1-based-on-who-performed-an-event.md)
- [Segment-2: Based on what customer did in a event](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/segments/creating-a-segment/segment-2-based-on-what-customer-did-in-a-event.md)
- [Segment-3: Based on customer's properties](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/segments/creating-a-segment/segment-3-based-on-customers-properties.md)
- [Actions on Segments](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/segments/actions-on-segments.md)
- [View Segment Size](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/segments/actions-on-segments/view-segment-size.md)
- [Download list of customers](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/segments/actions-on-segments/download-list-of-customers.md)
- [Edit, Delete or Clone a segment](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/segments/actions-on-segments/edit-delete-or-clone-a-segment.md)
- [Integrations](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations.md)
- [Payments](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/payments.md)
- [Cashfree](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/payments/cashfree.md)
- [Razorpay](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/payments/razorpay.md)
- [Logistics](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/logistics.md)
- [Pickrr](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/logistics/pickrr.md)
- [Shipdelight](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/logistics/shipdelight.md)
- [Bluedart](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/logistics/bluedart.md)
- [Clickpost](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/logistics/clickpost.md)
- [EasyEcom](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/logistics/easyecom.md)
- [Delhivery](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/logistics/delhivery.md)
- [Unicommerce](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/logistics/unicommerce.md)
- [Shiprocket(old)](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/logistics/shiprocket-old.md)
- [E-commerce Storefronts](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/e-commerce-storefronts.md)
- [Woo-Commerce](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/e-commerce-storefronts/woo-commerce.md)
- [WooCommerce: Feature Scope](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/e-commerce-storefronts/woo-commerce/woocommerce-feature-scope.md)
- [Checkout Apps](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/checkout-apps.md)
- [Shopflo](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/checkout-apps/shopflo.md)
- [Zecpe](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/checkout-apps/zecpe.md)
- [Gokwik](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/checkout-apps/gokwik.md)
- [Custom Integrations](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/integrations/custom-integrations.md)
- [USPs of LimeChat](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/usps-of-limechat.md)
- [Marketing AI Agent](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/marketing-ai-agent.md)
- [AI Template Builder](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/marketing-ai-agent/ai-template-builder.md)
- [Writing Efficient Prompts for template creation and Prompt bank](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/marketing-ai-agent/writing-efficient-prompts-for-template-creation-and-prompt-bank.md)
- [Getting Started](https://limechatai.gitbook.io/limechat-product-guide/automation/getting-started.md)
- [Creating an Account](https://limechatai.gitbook.io/limechat-product-guide/automation/getting-started/creating-an-account.md): Steps to integrate LimeChat HelpDesk with the Automation Platform for seamless customer support.
- [Creating your Bot](https://limechatai.gitbook.io/limechat-product-guide/automation/getting-started/creating-your-bot.md)
- [LimeChat Bot Suite : Types of Bots](https://limechatai.gitbook.io/limechat-product-guide/automation/limechat-bot-suite-types-of-bots.md): Overview of LimeChat's chatbot solutions, including Click-Based, AI, and GPT Bots, and their impact on e-commerce businesses.
- [Bot Audits](https://limechatai.gitbook.io/limechat-product-guide/automation/bot-audits.md)
- [Bot Analytics](https://limechatai.gitbook.io/limechat-product-guide/automation/bot-analytics.md): Guide to analyzing bot performance and customer satisfaction using LimeChat’s Bot Overview and CSAT Analytics.'
- [Automation Flows](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows.md)
- [Checkout via UPI](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/checkout-via-upi.md): Overview of the Checkout via UPI flow, its benefits, best practices, and strategies to reduce drop-offs and boost conversions
- [Checkout via UPI Setup](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/checkout-via-upi/checkout-via-upi-setup.md): Guide on configuring payment gateway credentials, discounts, shipping charges, restricted delivery areas, and bot responses for a seamless checkout experience.
- [WhatsApp Catalog](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/whatsapp-catalog.md): Overview of the Catalog feature, highlighting its benefits in improving user engagement, conversion rates, and streamlined shopping experiences
- [Setting up Catalog](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/whatsapp-catalog/setting-up-catalog.md): Step-by-step guide to setting up and linking your product catalog with LimeChat via Meta Commerce Manager
- [Refer & Earn](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/refer-and-earn.md): A comprehensive guide to leveraging WhatsApp Referral Flow for Shopify brands to drive word-of-mouth marketing and increase customer acquisition.
- [Refer & Earn flow Setup](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/refer-and-earn/refer-and-earn-flow-setup.md)
- [Automated Order Cancellation](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/automated-order-cancellation.md): A streamlined order cancellation flow that enhances efficiency, improves customer experience, and offers customizable options for better tracking and automation.
- [Product Quiz](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/product-quiz.md): The Product Quiz acts as a virtual consultant, guiding customers toward informed purchase decisions by understanding their needs and concerns.
- [CSAT](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/csat.md): ResponseCSAT (Customer Satisfaction Score) measures customer satisfaction with a product, service, or interaction, helping businesses improve customer experience.
- [Click to Whatsapp Ads (CTWA)](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa.md): What are ‘click to WhatsApp’ ads?
- [Pitch : Why CTWA and Where LimeChat ads value!](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/pitch-why-ctwa-and-where-limechat-ads-value.md): A comprehensive guide on leveraging Click-to-WhatsApp ads for lead generation, retargeting, and customer engagement, including best practices, user journey, and key pitching points.
- [Setup Process / Onboarding](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/setup-process-onboarding.md)
- [Flow Creation & Testing](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/setup-process-onboarding/flow-creation-and-testing.md)
- [FLOW CREATION](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/setup-process-onboarding/flow-creation-and-testing/flow-creation.md)
- [Retargeting Sequence Set Up](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/setup-process-onboarding/retargeting-sequence-set-up.md)
- [Setting Up CTWA Campaign on Ads Manager](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/setup-process-onboarding/setting-up-ctwa-campaign-on-ads-manager.md)
- [Agent Playbook](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/setup-process-onboarding/agent-playbook.md)
- [Mapping Flow to Campaign](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/setup-process-onboarding/mapping-flow-to-campaign.md)
- [Analytics Details](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/setup-process-onboarding/analytics-details.md)
- [Troubleshooting CTWA Issues](https://limechatai.gitbook.io/limechat-product-guide/automation/automation-flows/click-to-whatsapp-ads-ctwa/troubleshooting-ctwa-issues.md)
- [Integrations](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations.md)
- [Courier Aggregator](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator.md)
- [Shiprocket](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/shiprocket.md)
- [Shiprocket: Feature Scope](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/shiprocket/shiprocket-feature-scope.md)
- [Clickpost](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/clickpost.md)
- [Clickpost: Feature Scope](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/clickpost/clickpost-feature-scope.md)
- [Pickrr](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/pickrr.md)
- [Pickrr: Feature Scope](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/pickrr/pickrr-feature-scope.md)
- [EasySlips](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/easyslips.md)
- [ShipDelight](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/shipdelight.md)
- [Shipdelight: Feature Scope](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/shipdelight/shipdelight-feature-scope.md)
- [EasyeCom](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/easyecom.md)
- [EasyEcom: Feature Scope](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/easyecom/easyecom-feature-scope.md)
- [Delhivery](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/delhivery.md)
- [Delhivery: Feature Scope](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/delhivery/delhivery-feature-scope.md)
- [Checkout](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/checkout.md)
- [Short.io](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/checkout/short.io.md)
- [Razorpay](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/checkout/razorpay.md)
- [Cashfree](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/checkout/cashfree.md): To integrate Cashfree Payment Gateway with Checkout on Chat
- [PayU](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/checkout/payu.md)
- [Others](https://limechatai.gitbook.io/limechat-product-guide/automation/others.md)
- [System Configs](https://limechatai.gitbook.io/limechat-product-guide/automation/others/system-configs.md)
- [AI-Powered Drafts Documentation](https://limechatai.gitbook.io/limechat-product-guide/ai-features/ai-powered-drafts-documentation.md)
- [AI Generated Summary](https://limechatai.gitbook.io/limechat-product-guide/ai-features/ai-generated-summary.md): Reduce AHT (Average ticket handling time) by effortlessly accessing customer intent, data, and context through our advanced AI-generated summaries.
- [Client Shareable Docs](https://limechatai.gitbook.io/limechat-product-guide/client-shareable-docs.md)
- [Regex Add/Update](https://limechatai.gitbook.io/limechat-product-guide/client-shareable-docs/regex-add-update.md)
- [How to understand the Broadcast UI Metrics](https://limechatai.gitbook.io/limechat-product-guide/client-shareable-docs/how-to-understand-the-broadcast-ui-metrics.md)


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