> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/cod-to-prepaid-conversion-call.md).

# COD to Prepaid Conversion Call

Action Node · AI Voice COD Conversion

### What It Does

This node initiates an automated AI-powered phone call aimed at converting a Cash on Delivery (COD) order into a prepaid order.

The call is handled by a conversational AI voice agent that interacts naturally with the customer, explains prepaid benefits or discounts, and attempts to convince the customer to complete payment in advance.

This node is commonly used to reduce COD-related risks, improve cash flow, and increase prepaid order conversions.

***

### Example

A customer places a COD order worth ₹4,999.

The workflow triggers an AI voice call offering an additional discount for prepaid payment.

The AI voice agent says:

> “Hi Priya, thank you for placing your order for Sneakers and a Hoodie worth ₹4,999. We’re offering an additional 10% discount if you convert your order to prepaid today. Would you like to proceed?”

Based on the customer response:

* The workflow can send a payment link
* Update the order status
* Continue fulfillment as prepaid
* Escalate to a human agent if needed

***

## When to Use This Node

Use this node when:

1. You want to encourage COD customers to switch to prepaid
2. You need to reduce COD-related operational risks
3. You want better cash flow for high-value orders
4. You are running prepaid conversion campaigns using discounts or incentives
5. You want AI-driven conversational payment conversion workflows

***

## Requirements

 Before configuring this node:

* AI voice agents should already be configured
* Customer phone number and order data should be available
* Discount logic and payment workflows should be properly configured if required

***

## Supported Events

This node supports:

1. All Events

***

## Setting It Up

### Inputs

| Input            | Type                      | Required | Description                                                      |
| ---------------- | ------------------------- | -------- | ---------------------------------------------------------------- |
| Order ID         | Event Field (Dynamic)     | No       | Unique identifier of the order                                   |
| CRM Inbox        | Dropdown (Dynamic)        | No       | Inbox where call activity and conversation logs will be tracked  |
| Item Names       | Event Field (Text)        | Yes      | Names of items included in the order                             |
| Order Value      | Event Field (Text/Number) | No       | Total value of the order                                         |
| Voice Agent      | Dropdown (Dynamic)        | Yes      | AI voice agent responsible for conducting the call               |
| Custom Prompt    | Text Input                | No       | Custom instructions or conversational script for the voice agent |
| Customer Name    | Event Field (Text)        | No       | Customer name used for personalization                           |
| Discount Percent | Number Input              | Yes      | Discount percentage offered to encourage prepaid conversion      |

***

## Input Field Details

### Order ID

Dynamic order identifier passed through the workflow.

#### Example

* ORD98452
* \#123456

***

### CRM Inbox

Optional inbox used for tracking call activity and conversation logs.

The list is fetched dynamically from the system and may include a refresh option.

***

### Item Names

Names of products included in the customer’s order.

Used by the AI agent to create a personalized and contextual conversation.

#### Example

* Sneakers
* Hoodie
* Bluetooth Earbuds

***

### Order Value

Total value of the order referenced during the call.

#### Example

* ₹4,999
* ₹1,250

***

### Voice Agent

Select the AI voice agent responsible for conducting the prepaid conversion call.

Available voice agents are dynamically fetched from the configured system setup.

***

### Custom Prompt

Additional instructions that guide the AI voice agent’s behavior, tone, and conversion strategy.

#### Example

You are a polite sales assistant helping customers convert their COD orders into prepaid orders. Clearly explain the prepaid discount benefit and encourage the customer to complete payment today.

***

### Customer Name

Used for personalization during the voice interaction.

#### Example

* Priya
* Rahul

***

### Discount Percent

Discount offered to encourage prepaid conversion.

#### Example

* 10
* 15
* 20

Default value:

* 0

***

## Outputs

| Output                  | Type    | Description                                                 |
| ----------------------- | ------- | ----------------------------------------------------------- |
| successful              | Boolean | Indicates whether the call was successfully initiated       |
| call\_id                | Text    | Unique identifier of the call                               |
| call\_status            | Text    | Status of the call (initiated, completed, failed, etc.)     |
| call\_summary           | Text    | Summary of the customer conversation                        |
| user\_accepted\_prepaid | Boolean | Indicates whether the customer agreed to convert to prepaid |
| cod\_to\_prepaid\_call  | Object  | Structured metadata related to the voice call interaction   |

***

## Output Behavior

| Output                          | Meaning                               | Recommended Next Step                   |
| ------------------------------- | ------------------------------------- | --------------------------------------- |
| user\_accepted\_prepaid = true  | Customer agreed to prepaid conversion | Trigger payment workflow                |
| user\_accepted\_prepaid = false | Customer declined prepaid conversion  | Continue COD fulfillment                |
| call\_status = failed           | Call could not be completed           | Retry call or send WhatsApp fallback    |
| successful = false              | Call initiation failed                | Trigger fallback or escalation workflow |

***

## What Happens After It Runs

Once executed:

* The AI voice agent initiates the prepaid conversion call
* The customer interacts conversationally with the AI agent
* Conversion intent is captured automatically
* The workflow can trigger:
  * Payment links
  * Order updates
  * CRM tagging
  * Agent escalation
  * Conditional branching logic

***

## Best Practices

 Offer meaningful discounts to improve prepaid conversion rates.

 Keep voice prompts conversational and persuasive without sounding overly scripted.

 Use personalized order details for better engagement.

 Trigger calls shortly after order placement for higher success rates.

 Combine with:

* Payment link workflows
* Reminder campaigns
* CRM tagging
* Customer segmentation
* Agent escalation logic

***

## Key Reminders

1. Works across all workflow events
2. Voice agents must already be configured
3. Discount Percent is mandatory for this node
4. Conversion success depends heavily on:
   * Prompt quality
   * Timing
   * Voice agent behavior
   * Incentive attractiveness
5. `user_accepted_prepaid` can drive downstream payment automation
6. This node is designed for conversion-focused workflows, not informational calling
7. CRM inbox tracking is optional but recommended for operational visibility