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# Update Freshdesk Generalized Ticket Fields

Node Name:

Update Freshdesk Generalized Ticket Fields

What it does:

Updates a selected field in an existing Freshdesk ticket with a user-defined value.

When to Use:

* When you want to automatically update ticket details in Freshdesk during a support workflow<br>
* To store chatbot-collected information inside Freshdesk tickets<br>
* To update custom ticket fields based on user responses<br>
* To sync conversation context or status changes into Freshdesk<br>

UI Inputs:

* Field
  * Type: Dropdown (server-fetched Freshdesk ticket fields)<br>
  * Required: Yes<br>
  * Description: Select the Freshdesk ticket field that should be updated<br>
  * Special Behavior: Field list is dynamically fetched from the connected Freshdesk account<br>
* Value
  * Type: Text<br>
  * Required: Yes<br>
  * Description: The value that should be written into the selected ticket field<br>
  * Special Behavior: Supports user-supplied or dynamically mapped values from the flow<br>

Outputs:

* successful
  * Type: Boolean<br>
  * Meaning:
    * true → Ticket field updated successfully<br>
    * false → Ticket field update failed<br>

Requirements:

* Supported Events:
  * Freshdesk Ticket Created<br>
  * Freshdesk Ticket Updated<br>
* Required Integrations:
  * Freshdesk<br>

Notes (if anything unclear):

* The available fields depend on the connected Freshdesk account configuration<br>
* Can be used for both standard and custom Freshdesk ticket fields depending on account setup