> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/action-nodes/update-freshdesk-ticket-status.md).

# Update Freshdesk Ticket Status

**Node Name:**\
Update Freshdesk Ticket Status

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**What it does:**\
Updates the status of an existing ticket in Freshdesk (e.g., Open, Pending, Resolved, Closed) directly from a flow.

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**When to Use:**

* When you want to automatically update ticket status based on user actions or flow progress<br>
* After resolving a customer query via bot and marking the ticket as “Resolved”<br>
* When moving tickets to “Pending” while waiting for user input<br>
* For closing tickets after a workflow is completed<br>

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**UI Inputs:**

* **Status**
  * **Type:** Dropdown<br>
  * **Required:** Yes<br>
  * **Description:** Select the new status to assign to the Freshdesk ticket<br>
  * **Options:** Open, Pending, Resolved, Closed<br>
  * **Special Behavior:** User must choose one of the predefined statuses<br>

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**Outputs:**

* **Successful**
  * **Type:** Boolean<br>
  * **Meaning:**
    * `true` → Ticket status was successfully updated<br>
    * `false` → Update failed<br>

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**Requirements:**

* **Supported Events:**
  * Freshdesk Ticket Created<br>
  * Freshdesk Ticket Updated<br>
* **Required Integrations:**
  * Freshdesk<br>

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**Notes:**

* This node only updates the ticket status—it does not create or fetch tickets<br>
* Must be used in flows where a Freshdesk ticket already exists<br>
* Typically paired with ticket creation or support workflows<br>
* Status options are fixed as per Freshdesk defaults (no custom statuses here)