Non-Revenue Generating Flows

Introduction

Leverage our integration with courier aggregators like Clickpost to seamlessly collect NPS feedback from your customers. Use our conversational capabilities and integrations with Razorpay and Cashfree to convert COD orders into prepaid ones, ensuring orders are placed immediately after payment completion.

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Flows

1. COD to Prepaid Flows:

   1. Use our 2-way flows and, integrations with Razorpay and Cashfree, to convert COD orders to Pre-paid orders.

   2. On average you can convert 10% of your COD order to pre-paid by adding a discount for users who do so.

   3. COD orders are automatically cancelled by LimeChat, and new pre-paid orders are placed in place once payment is completed.

2. COD Verification:

   1. Engage with users who place COD orders to ask for confirmation before they get fulfilled.

   2. Reduce RTO by not fulfilling COD orders that are not confirmed by customers.

3. NPS and Feedback Flows:

   1. Collect Feedback from customers after they make a purchase on WhatsApp.

   2. You can engage and collect the feedback via button clicks or free text.

   3. With a fill-rate of 25%, you can gather close to 5 times the feedback compared to other channels like email or sms.

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FAQ's

How does LimeChat’s COD-to-prepaid flow work?

LimeChat integrates with Razorpay and Cashfree to offer customers an option to convert their COD orders to prepaid. Once payment is completed, the COD order is automatically canceled, and a new prepaid order is placed.

Can customers be incentivized to switch to prepaid?

Yes, offering a discount on prepaid orders encourages customers to switch from COD, improving your conversion rate.

How does LimeChat help reduce RTO (Return to Origin) for COD orders?

LimeChat engages customers who place COD orders, requesting confirmation before fulfillment. This prevents shipments to unconfirmed buyers, reducing RTO.

How does COD order verification work?

LimeChat sends an automated message to customers asking them to confirm their COD order. Orders that are not confirmed are not fulfilled, reducing unnecessary shipments.

What is NPS and Feedback Collection in LimeChat?

LimeChat allows you to collect Net Promoter Score (NPS) and feedback from customers after their purchase via WhatsApp, either through button clicks or free text responses.