> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/whatsapp-marketing/flows/non-revenue-generating-flows.md).

# Non-Revenue Generating Flows

## Introduction

Leverage our integration with courier aggregators like **Clickpost** to seamlessly collect NPS feedback from your customers. Use our conversational capabilities and integrations with **Razorpay** and **Cashfree** to convert COD orders into prepaid ones, ensuring orders are placed immediately after payment completion.

***

## Flows

1. **COD to Prepaid Flows:**
   1. Use our 2-way flows and, integrations with Razorpay and Cashfree, to convert COD orders to Pre-paid orders.
   2. On average you can convert 10% of your COD order to pre-paid by adding a discount for users who do so.
   3. COD orders are automatically cancelled by LimeChat, and new pre-paid orders are placed in place once payment is completed.
2. **COD Verification:**
   1. Engage with users who place COD orders to ask for confirmation before they get fulfilled.
   2. Reduce RTO by not fulfilling COD orders that are not confirmed by customers.
3. **NPS and Feedback Flows:**
   1. Collect Feedback from customers after they make a purchase on WhatsApp.
   2. You can engage and collect the feedback via button clicks or free text.
   3. With a fill-rate of 25%, you can gather close to 5 times the feedback compared to other channels like email or sms.

***

## FAQ's

<details>

<summary>How does LimeChat’s COD-to-prepaid flow work?</summary>

LimeChat integrates with Razorpay and Cashfree to offer customers an option to convert their COD orders to prepaid. Once payment is completed, the COD order is automatically canceled, and a new prepaid order is placed.

</details>

<details>

<summary>Can customers be incentivized to switch to prepaid?</summary>

Yes, offering a discount on prepaid orders encourages customers to switch from COD, improving your conversion rate.

</details>

<details>

<summary>How does LimeChat help reduce RTO (Return to Origin) for COD orders?</summary>

LimeChat engages customers who place COD orders, requesting confirmation before fulfillment. This prevents shipments to unconfirmed buyers, reducing RTO.

</details>

<details>

<summary>How does COD order verification work?</summary>

LimeChat sends an automated message to customers asking them to confirm their COD order. Orders that are not confirmed are not fulfilled, reducing unnecessary shipments.

</details>

<details>

<summary>What is NPS and Feedback Collection in LimeChat?</summary>

LimeChat allows you to collect Net Promoter Score (NPS) and feedback from customers after their purchase via WhatsApp, either through button clicks or free text responses.

</details>