Revenue Tracking

Track revenue and CTR on LimeChat flows and broadcasts using link shortening and dynamic CTA attribution for Shopify and non-Shopify brands

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Introduction

You can track revenue and CTR on LimeChat flows and broadcasts by using our link shortening service. There are two ways of enabling to do this depending on whether you are using a Shopify brand or not.

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Tracking Revenue for Shopify Brands

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1. To enable Link Tracking, you need to first add the *dynamic_cta_redirection* feature flag for your account from: https://flow-builder.limechat.ai/admin/account/featureflag/add/

2. Once that is done, every time you create a template with a dynamic url the url in the template is replaced with https://buy.limechat.ai/<>

3. The URL entered originally to create the template is stored as the ‘Redirect URL’ which is the URL where the user would be eventually redirected to.

4. This URL can be edited by clicking on the CTA button in the template node, click on the green icon at the end of the URL shown, and then adding the Redirect URL.

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Tracking Revenue for non-shopify brands

Pre-requisites:

1. Confirmed order event is required.

2. Order confirmation event must include currency.

3. Dynamic CTA attribution must be enabled for the account.

How It Works:

1. We’ll track clicks when users interact with broadcasts or automated flows.

2. If we receive an order placed event for that number within X (configurable) days, it will be attributed and displayed in the analytics screen.

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Steps to Configure Influenced Revenue in CVF

1. Go to Influenced Revenue Configuration.

2. Click on Add.

3. Select the account for which you want to set up Influenced Revenue via CVF.

4. Choose the event for which you want to record Influenced Revenue.

5. In the Config section, map the price field, order ID field, and currency field based on the data received in the event.

	{
			"price_field":"total_amount", 
			"order_id_field": "order_id", 
			"currency_field" : "currency"
	}

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How to Debug?

1. If you have interacted with the campaign, check Link tracking table with helpdeskID. If your entry is recorded go to step2

2. Place an order and check if order confirm event was received

3. If for your number entry is there in both the tables then revenue should be visible in UI