LimeChat Docs
  • LimeChat Product Guide
  • Helpdesk
    • Getting Started
      • Creating an LC Account
      • Creating an Account: Shopify
    • Inboxes
      • WhatsApp Inboxes
        • 360Dialog WhatsApp Inbox: Setup Guide
          • WhatsApp Catalog: 360Dialog
        • CloudAPI WhatsApp Inbox: Setup Guide
        • Sinch WhatsApp Inbox: Setup Guide
      • Facebook & Instagram Inboxes
      • Live Chat Inboxes
        • Add Web Widget
        • Website Widget Setup Guide
      • Email Inboxes
        • Gmail Inbox: Setup Guide
          • How to Define Forwarding Rules in Gmail and Outlook
        • Outlook Inbox: Setup Guide
      • Voice Calling Inboxes
        • Exotel WebRTC
          • Exotel WebRTC Calling - Setup Guide
            • Steps for Adding Collaborators on WebRTC Exotel
          • Exotel WebRTC Calling: Feature Description
        • Exotel Cellular
          • Exotel Cellular Calling - Setup Guide
          • Exotel Cellular Calling- Feature Overview
        • Knowlarity WebRTC
          • Knowlarity WebRTC Calling: Setup Guide
          • Knowlarity WebRTC Calling: Feature Description
        • Knowlarity Cellular
          • Knowlarity Cellular Calling- Feature Overview
    • Tickets
      • Ticket Creation
      • Understanding 'Tickets'
        • Ticket States
        • Using Ticket States
        • Defining Ticket lifecycle
        • Ticket Bucketing Overview: All, Mine and Queued Explained
      • Understanding Ticket Assignment
      • Advanced Search
      • Understanding & Utilising "Tags"
        • How to add tags to conversations?​
        • How to add tags to contacts
      • Email Ticket Merging
      • Understanding Custom Ticket Fields
    • Contacts
      • Manage Contact Details
      • Search in Contacts
      • Accessing Previous Tickets
    • Analytics
      • Ticket Overview
      • Agent Analytics
        • Agent Performance
        • Agent Attendance
      • Agent and Ticket Analytics FAQ's
      • Bot Analytics
      • Sales Analytics
        • Sales Overview
        • Sales Insights
    • Settings
      • Business Hours: Setup Guide
      • User Roles: Setup Guide
        • 📎User Concurrency
      • Team: Setup Guide
      • Ticket Assignment: Setup Guide
      • "Tags": Creation and Setup Guide
      • Custom Ticket Fields: Setup Guide
      • Service Level Agreements
      • Automation Rules
      • Managing Customer Satisfaction Score (CSAT)
        • 📈Agent CSAT: Setup and activation
      • Canned Responses
      • Shopify Connect: Setup Guide
      • Message Templates
        • Recommended Templates for WA Marketing
        • Getting Templates approved
          • Meta Cloud API
          • GupShup Enterprise
      • Understanding User Roles
    • Integrations
      • Freshdesk
      • Kapture
      • Zendesk
      • Zohodesk
      • Unicommerce
      • Shopify Integration Permission
    • Shopify Connect
      • Create a New Shopify Order
      • Share Products & Order Details
      • Shopify Connect FAQ's
  • WhatsApp Marketing
    • Getting Started
    • Setup
    • Events
    • Flows
      • Overview
      • Revenue Generating Flows
      • Non-Revenue Generating Flows
      • Action Nodes
      • Revenue Tracking
      • Events
        • Custom Events
    • Broadcast
      • Selecting a Template
      • Selecting the Customer List
    • Segments
      • Creating a Segment
        • Segment-1: Based on who performed an event
        • Segment-2: Based on what customer did in a event
        • Segment-3: Based on customer's properties
      • Actions on Segments
        • View Segment Size
        • Download list of customers
        • Edit, Delete or Clone a segment
    • Integrations
      • Payments
        • Cashfree
        • Razorpay
      • Logistics
        • Pickrr
        • Shipdelight
        • Bluedart
        • Clickpost
        • EasyEcom
        • Delhivery
        • Unicommerce
        • Shiprocket(old)
      • E-commerce Storefronts
        • Woo-Commerce
          • WooCommerce: Feature Scope
      • Checkout Apps
        • Shopflo
        • Zecpe
        • Gokwik
      • Custom Integrations
    • USPs of LimeChat
  • Automation
    • Getting Started
      • Creating an Account
      • Creating your Bot
    • LimeChat Bot Suite : Types of Bots
    • Bot Audits
    • Bot Analytics
    • Automation Flows
      • Checkout via UPI
        • Checkout via UPI Setup
      • WhatsApp Catalog
        • Setting up Catalog
      • Refer & Earn
        • Refer & Earn flow Setup
      • Automated Order Cancellation
      • Product Quiz
      • CSAT
      • Click to Whatsapp Ads (CTWA)
        • Pitch : Why CTWA and Where LimeChat ads value!
        • Setup Process / Onboarding
          • Flow Creation & Testing
            • FLOW CREATION
          • Retargeting Sequence Set Up
          • Setting Up CTWA Campaign on Ads Manager
          • Agent Playbook
          • Mapping Flow to Campaign
          • Analytics Details
        • Troubleshooting CTWA Issues
    • Integrations
      • Courier Aggregator
        • 🚚Shiprocket
          • 🚚Shiprocket: Feature Scope
        • 🚚Clickpost
          • 🚚Clickpost: Feature Scope
        • 🚚Pickrr
          • 🚚Pickrr: Feature Scope
        • 🚚EasySlips
        • 🚚ShipDelight
          • 🚚Shipdelight: Feature Scope
        • 🚚EasyeCom
          • 🚚EasyEcom: Feature Scope
        • 🚚Delhivery
          • 🚚Delhivery: Feature Scope
      • Checkout
        • 🔗Short.io
        • 💰Razorpay
        • 💰Cashfree
        • 💰PayU
    • Others
      • System Configs
  • AI Features
    • AI-Powered Drafts Documentation
    • AI Generated Summary
  • Client Shareable Docs
    • Regex Add/Update
    • How to understand the Broadcast UI Metrics
    • How To Solve Thread Owner Issue?
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Last updated 4 months ago