Unicommerce

Overview

LimeChat offers seamless integration with Unicommerce, enabling businesses to automate order tracking queries via the chatbot. The integration leverages Unicommerce’s API to fetch real-time order status, enhancing the customer experience with instant updates.

Features

1. Order Tracking Automation

   • Retrieve live order status from Unicommerce using APIs.

   • Respond to customer queries regarding order status through LimeChat’s AI-powered chatbot.

2. Secure Authentication

   • Uses an authentication token to ensure secure access to Unicommerce APIs.

   • Requires specific credentials (Tenant, Username, Password) to generate the token.

3. Scalability & Reliability

   • Designed to handle high query volumes efficiently.

   • Ensures real-time accuracy in fetching order statuses.

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Feature Setup: LimeChat Integration with Unicommerce

Prerequisites

Before setting up the integration, ensure you have:

• Admin Access to Unicommerce dashboard.

• Ability to create a new user in Unicommerce.

• Access to LimeChat's platform and a dedicated Product Consultant.

Step-by-Step Setup

1. Generate Authentication Credentials

To integrate LimeChat with Unicommerce, you need an authentication token. Follow these steps to generate the required credentials:

Step 1: Identify Your Tenant

1

Log in to Unicommerce with admin credentials.

2

Look at the browser’s address bar. The URL should be in this format:

https://{tenant}.unicommerce.com

3

Extract the tenant value from the URL. For example, if the URL is https://mycompany.unicommerce.com, then mycompany is the tenant.

Step 2: Create a New User

1

In the Unicommerce dashboard, navigate to Settings (gear icon) from the left sidebar.

2

Select Users from the menu.

1. Reference:

   

3

Click on Add User.

4

Enter the required details:

• Username: A valid email ID for the new user.

• Role: It is recommended to assign admin privileges.

5

Click Add User to create the account.

Step 3: Activate and Set Password

1

Check the email associated with the new user.

2

Look for a mail titled “Welcome to Uniware”.

3

Click the Verify button in the email.

4

Set a password for the new account.

Step 4: Share Credentials with LimeChat

Once the credentials are created, share the following with your LimeChat Product Consultant:

• Tenant (Extracted from Step 1)

• Username (Created in Step 2)

• Password (Set in Step 3)

This will allow LimeChat to complete the integration and enable automated order tracking.