> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/integrations/unicommerce.md).

# Unicommerce

### Overview

LimeChat offers seamless integration with **Unicommerce**, enabling businesses to automate order tracking queries via the chatbot. The integration leverages Unicommerce’s API to fetch real-time order status, enhancing the customer experience with instant updates.

### Features

1. **Order Tracking Automation**
   * Retrieve live order status from Unicommerce using APIs.
   * Respond to customer queries regarding order status through LimeChat’s AI-powered chatbot.
2. **Secure Authentication**
   * Uses an authentication token to ensure secure access to Unicommerce APIs.
   * Requires specific credentials (Tenant, Username, Password) to generate the token.
3. **Scalability & Reliability**
   * Designed to handle high query volumes efficiently.
   * Ensures real-time accuracy in fetching order statuses.

***

## Feature Setup: LimeChat Integration with Unicommerce

### Prerequisites

Before setting up the integration, ensure you have:

* **Admin Access** to Unicommerce dashboard.
* Ability to create a new user in Unicommerce.
* Access to LimeChat's platform and a dedicated Product Consultant.

### Step-by-Step Setup

#### 1. Generate Authentication Credentials

To integrate LimeChat with Unicommerce, you need an authentication token. Follow these steps to generate the required credentials:

**Step 1: Identify Your Tenant**

{% stepper %}
{% step %}
Log in to Unicommerce with admin credentials.
{% endstep %}

{% step %}
Look at the browser’s address bar. The URL should be in this format:

```
https://{tenant}.unicommerce.com
```

{% endstep %}

{% step %}
Extract the `tenant` value from the URL. For example, if the URL is `https://mycompany.unicommerce.com`, then `mycompany` is the tenant.
{% endstep %}
{% endstepper %}

**Step 2: Create a New User**

{% stepper %}
{% step %}
In the Unicommerce dashboard, navigate to **Settings** (gear icon) from the left sidebar.
{% endstep %}

{% step %}
Select **Users** from the menu.

1. Reference:

   <figure><img src="/files/Yxrgtms4VXJ43B7OmVGo" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Click on **Add User**.
{% endstep %}

{% step %}
Enter the required details:

* **Username:** A valid email ID for the new user.
* **Role:** It is recommended to assign admin privileges.
  {% endstep %}

{% step %}
Click **Add User** to create the account.
{% endstep %}
{% endstepper %}

**Step 3: Activate and Set Password**

{% stepper %}
{% step %}
Check the email associated with the new user.
{% endstep %}

{% step %}
Look for a mail titled **“Welcome to Uniware”**.
{% endstep %}

{% step %}
Click the **Verify** button in the email.
{% endstep %}

{% step %}
Set a password for the new account.
{% endstep %}
{% endstepper %}

**Step 4: Share Credentials with LimeChat**

Once the credentials are created, share the following with your LimeChat Product Consultant:

* **Tenant (Extracted from Step 1)**
* **Username (Created in Step 2)**
* **Password (Set in Step 3)**

This will allow LimeChat to complete the integration and enable automated order tracking.