# Setup

***

## Pre Requisites for Onboarding

* Setup WhatsApp Business Account (WABA)
* Setup WA Inbox on Helpdesk
* Create Outbound Bot on WA Inbox
* Approval of Message Templates

***

## Setting up the Marketing tool

### Task-1: Integrating with Helpdesk

{% stepper %}
{% step %}

#### Step-1:

Go to integrations section in Flow Builder, click on LimeChat Helpdesk

![Screenshot 2023-02-02 at 11.01.39 PM.png](/files/3dbzXJrwl3dsUNeKmOyC)

{% endstep %}

{% step %}

#### Step-2:

Click on Connect Now

![Screenshot 2023-02-02 at 11.01.54 PM.png](/files/WI2EvaSDu04lpo0JpFVu)
{% endstep %}

{% step %}

#### Step-3:

Enter your LimeChat Helpdesk email ID & Password, Click on Login

![Screenshot 2023-02-02 at 11.02.28 PM.png](/files/0KwCA5W0Ii44juETEfDj)
{% endstep %}

{% step %}

#### Step-4:

Choose your brand’s account, click on Submit

<figure><img src="/files/co1PBRP7HfBfPcnG1Sma" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

### Task-2: Syncing message templates

Go to Templates section in Flow Builder, and click on "**Sync All Templates**".&#x20;

This will initiate a sync of templates from your WhatsApp Service Provider(WSP) to LimeChat Platform. Make sure you have already got the templates approved through your WSP account.

<figure><img src="/files/hDhOYhlVBGbjqSrLiLRY" alt=""><figcaption></figcaption></figure>

#### *Now you are all set to start with your marketing campaigns!*

***

## FAQ'S

<details>

<summary>Why do I need to sync message templates?</summary>

Syncing message templates ensures that all approved templates from your WhatsApp Service Provider (WSP) are available for use on LimeChat.

</details>

<details>

<summary>What happens if my message templates are not approved?</summary>

You won’t be able to use them for marketing campaigns. Ensure they are approved by your WSP before syncing.

</details>

<details>

<summary>Do I need separate credentials for LimeChat Helpdesk integration?</summary>

Yes, you need to log in using your LimeChat Helpdesk email ID and password.

</details>


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