LimeChat Bot Suite : Types of Bots
Overview of LimeChat's chatbot solutions, including Click-Based, AI, and GPT Bots, and their impact on e-commerce businesses.
Introduction to Limechat Bots
LimeChat offers three distinct chatbot solutions designed to transform customer interactions and streamline business processes. Our bots—Click-Based Bot, AI Bot, and GPT Bot—cater to a range of e-commerce needs, from structured workflows to human-like, context-aware conversations. Here, we provide a comprehensive overview of their features, benefits, and performance metrics.
Key Features of Limechat Bots
Click-Based Bot
Overview: A button click based bot enabling customers to navigate through pre-defined menu options.
Capabilities:
Handles showing products, order tracking and cancellations through clicks on bot
Ideal for structured workflows and predictable queries.
Limitations:
Lacks free-text support and follow-up question handling.
AI Bot
Overview: Uses Natural Language Understanding (NLU) to respond to customer queries based on intent classification for free text queries
Capabilities:
Responds to customer queries using trained workflows.
Handles free-text queries to a certain extent with intent classification.
Limitations:
Limited contextual understanding for follow-up queries.
Limited handling of complex and multilingual queries
GPT Bot
Overview: Powered by GPT AI, this bot provides human-like, contextual, and Personalized interactions.
Capabilities:
Handles multilingual queries with GPT Translation.
Fetches information directly from websites and documents.
Supports follow-up and complex questions with high accuracy.
Advantages:
Minimal maintenance with no periodic retraining required.
Custom Bots
Examples :
FloMattress: Custom Mattress Selection Bot
Overview:
We have developed a highly customized bot flow for FloMattress, enabling customers to select the perfect mattress size that suits their needs including custom sizes. The bot allows users to make their purchase directly through WhatsApp, providing a seamless shopping experience.
Dot&Key: Skincare Product Selection Bot
Overview:
The Dot&Key bot helps users make informed decisions when purchasing skincare products. It guides users through product choices such as Niacinamide and Salicylic Acid, offering detailed explanations on their benefits and suitability for individual skin types and also handled post purchase queries
Piramal Swasthya: Doctor Consultation Bot
Overview:
In collaboration with Piramal Swasthya, we created a Doctor Bot to provide quick and reliable health advice. This bot is designed to assist users with health-related queries and help them access medical information on demand. This is based upon GPT agentic structure which asks followup questions to the users and answers accordingly
Key Features:
Pin code based Doctor availablity flow
Access to any scheme related information
Symptom Diagnosis and recommendations
MetroBrazil: Arabic Language Bot
Overview:
We have developed a specialized bot for MetroBrazil to cater to Arabic-speaking users. This bot provides full support in Arabic, enabling users to interact with the platform comfortably and efficiently highlighting ability to create multilingual bots
Comparitive Summary of Bot Performance
Query Handling
Button-driven
NLU-based
GPT-powered
Free-Text Support
No
Limited
Yes
Follow-Up Questions
No
No
Yes
Automation Rate
40-80% (No free text)
60%-75%
80%-98%
True Automation
20-30%
40-60%
Upto 85%
Maintenance Effort
Very High, Manual
Monthly AI audit and review
Minimal
Deployment
One Bot on all channels
One Bot on all channels
One Bot on all channels
CSAT
NO
Yes (High Collection and Response Rate)
Yes (Best Collection and Response Rate in Industry)
API Integrations
No
Yes
Yes
Business Benefits
Improved Customer Experience
GPT Bot: Delivers human-like conversations for enhanced engagement.
AI Bot: Provides tailored responses based on customer inputs.
Click-Based Bot: Simplifies navigation for quick task completion.
Operational Efficiency
Automation reduces agent workloads, allowing them to focus on high-value tasks.
GPT Bot achieves the highest automation rates, significantly cutting operational costs.
Measurable Business Outcomes
Increased CSAT, Automation Rate and Bot Resolution through prompt and accurate query resolutions. (More in Bot Analytics Document)
Maintenance & Optimization
Click-Based Bot:
Minimal updates required for new workflows.
Adjustments made via an intuitive user interface (Automation’s Platform)
AI Bot:
Monthly audits identify misclassifications.
Training data is enhanced based on bot confusion reports.
GPT Bot:
Updates limited to refining the knowledge base with new website or document content.
No retraining required, reducing maintenance overhead.
Real World Impact
AI BOT
GPT BOT
Conclusion
LimeChat’s chatbot solutions are tailored to meet the diverse needs of modern e-commerce brands. From structured workflows with Click-Based Bots to the advanced conversational capabilities of GPT Bots, LimeChat empowers businesses to deliver exceptional customer experiences while optimizing operational efficiency. Transform your customer interactions today with LimeChat’s cutting-edge chatbot technology.
Last updated