# LimeChat Bot Suite : Types of Bots *** ## Introduction to Limechat Bots LimeChat offers three distinct chatbot solutions designed to transform customer interactions and streamline business processes. Our bots—Click-Based Bot, AI Bot, and GPT Bot—cater to a range of e-commerce needs, from structured workflows to human-like, context-aware conversations. Here, we provide a comprehensive overview of their features, benefits, and performance metrics. *** ## Key Features of Limechat Bots ### Click-Based Bot * **Overview**: A button click based bot enabling customers to navigate through pre-defined menu options. * **Capabilities**: * Handles showing products, order tracking and cancellations through clicks on bot * Ideal for structured workflows and predictable queries. * **Limitations**: * Lacks free-text support and follow-up question handling. *** ### AI Bot * **Overview**: Uses Natural Language Understanding (NLU) to respond to customer queries based on intent classification for free text queries * **Capabilities**: * Responds to customer queries using trained workflows. * Handles free-text queries to a certain extent with intent classification. * **Limitations**: * Limited contextual understanding for follow-up queries. * Limited handling of complex and multilingual queries *** ### GPT Bot * **Overview**: Powered by GPT AI, this bot provides human-like, contextual, and Personalized interactions. * **Capabilities**: * Handles multilingual queries with GPT Translation. * Fetches information directly from websites and documents. * Supports follow-up and complex questions with high accuracy. * **Advantages**: * Minimal maintenance with no periodic retraining required. *** ### Custom Bots Examples : **FloMattress: Custom Mattress Selection Bot** **Overview:** We have developed a highly customized bot flow for **FloMattress**, enabling customers to select the perfect mattress size that suits their needs including custom sizes. The bot allows users to make their purchase directly through WhatsApp, providing a seamless shopping experience. *** **Dot\&Key: Skincare Product Selection Bot** **Overview:** The **Dot\&Key** bot helps users make informed decisions when purchasing skincare products. It guides users through product choices such as **Niacinamide** and **Salicylic Acid**, offering detailed explanations on their benefits and suitability for individual skin types and also handled post purchase queries *** **Piramal Swasthya: Doctor Consultation Bot** **Overview:** In collaboration with **Piramal Swasthya**, we created a **Doctor Bot** to provide quick and reliable health advice. This bot is designed to assist users with health-related queries and help them access medical information on demand. This is based upon GPT agentic structure which asks followup questions to the users and answers accordingly **Key Features:** * Pin code based Doctor availablity flow * Access to any scheme related information * Symptom Diagnosis and recommendations *** **MetroBrazil: Arabic Language Bot** **Overview:** We have developed a specialized bot for **MetroBrazil** to cater to Arabic-speaking users. This bot provides full support in Arabic, enabling users to interact with the platform comfortably and efficiently highlighting ability to create multilingual bots *** ## Comparitive Summary of Bot Performance | Feature | Click-Based Bot | AI Bot | GPT Bot | | ------------------- | ----------------------- | --------------------------------------- | --------------------------------------------------- | | Query Handling | Button-driven | NLU-based | GPT-powered | | Free-Text Support | No | Limited | Yes | | Follow-Up Questions | No | No | Yes | | Automation Rate | 40-80% (No free text) | 60%-75% | 80%-98% | | True Automation | 20-30% | 40-60% | Upto 85% | | Maintenance Effort | Very High, Manual | Monthly AI audit and review | Minimal | | Deployment | One Bot on all channels | One Bot on all channels | One Bot on all channels | | CSAT | NO | Yes (High Collection and Response Rate) | Yes (Best Collection and Response Rate in Industry) | | API Integrations | No | Yes | Yes | *** ## Business Benefits #### **Improved Customer Experience** * **GPT Bot**: Delivers human-like conversations for enhanced engagement. * **AI Bot**: Provides tailored responses based on customer inputs. * **Click-Based Bot**: Simplifies navigation for quick task completion. #### **Operational Efficiency** * Automation reduces agent workloads, allowing them to focus on high-value tasks. * **GPT Bot** achieves the highest automation rates, significantly cutting operational costs. #### **Measurable Business Outcomes** * Increased CSAT, Automation Rate and Bot Resolution through prompt and accurate query resolutions. (More in Bot Analytics Document) *** ## Maintenance & Optimization * **Click-Based Bot**: * Minimal updates required for new workflows. * Adjustments made via an intuitive user interface (Automation’s Platform) * **AI Bot**: * Monthly audits identify misclassifications. * Training data is enhanced based on bot confusion reports. * **GPT Bot**: * Updates limited to refining the knowledge base with new website or document content. * No retraining required, reducing maintenance overhead. *** ## Real World Impact 1. AI BOT 1. GPT BOT *** ## Conclusion LimeChat’s chatbot solutions are tailored to meet the diverse needs of modern e-commerce brands. From structured workflows with Click-Based Bots to the advanced conversational capabilities of GPT Bots, LimeChat empowers businesses to deliver exceptional customer experiences while optimizing operational efficiency. 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