Regex Add/Update

To ensure users provide valid Order IDs or mobile numbers, we use regex-based validations. Below is a step-by-step guide on how to check and modify the regex patterns currently in use:

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Steps to Check and Modify the Regex:

1. Access Entity Management:

   • Visit Entity Management.

2. Select the Relevant Company:

   • Navigate to the "Company Centric" tab.

   • Select the appropriate Company and allow the data to load.

3. View Current Regex:

   • Under entities_custom, click on "root" to expand the entity details.

   • Locate the fields where regex patterns for Order ID and Mobile Number are configured.

4. Modify the Regex if Required:

   • Click on "Modify Slot" to update the regex pattern.

   • You can generate new regex using tools like ChatGPT based on sample orders or numbers.

   • Validate any new regex patterns using Regex101 to ensure correctness.

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Dual Validation Setup: Order ID or Mobile Number

• The system is configured to accept and validate input using two types of regex:

  • Order ID Regex: To detect valid order ID formats (e.g., purely numeric, alphanumeric with prefixes like "ORD12345", etc.).

  • Mobile Number Regex: To validate standard 10-digit mobile numbers.

• If a user enters either a valid order ID or a valid mobile number, the system will proceed accordingly based on the matched regex.

Important: Both regex patterns must be kept updated to avoid blocking valid user inputs during support interactions.

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Example for Reference:

Example Type	Input Example	Notes
Order ID	45678, ORD12345, A7890	Should match numeric or alphanumeric formats
Mobile No.	9876543210	Should validate 10-digit mobile numbers

Explanation:

• Order IDs can vary between numeric, alphanumeric, or prefixed formats depending on the brand.

• Mobile numbers are typically expected to be a 10-digit sequence without any country code prefix unless specified.