> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/inboxes/voice-calling-inboxes.md).

# Voice Calling Inboxes

***

## Introduction

The **Voice Inbox Channels** in LimeChat CRM provide seamless voice communication capabilities, enabling businesses to manage customer calls directly from the CRM platform. LimeChat integrates with leading voice service providers to support both WebRTC and VoIP technologies for efficient and high-quality voice interactions.

***

## Integrations

1. **Exotel**: Supports WebRTC and VoIP for flexible and reliable voice communication.
2. **Knowlarity**: Enables WebRTC and VoIP for enhanced call handling and management.
3. **MyOperator**: Offers VoIP functionality for streamlined customer call management.

***

## Advantages of Voice Channels

* **Centralized Communication**: Manage voice and text interactions in one platform for better efficiency.
* **Improved Customer Support**: Resolve issues faster by handling real-time calls directly from the CRM.
* **Enhanced Productivity**: Integrated voice channels eliminate the need for switching between tools.
* **Scalable Solutions**: Leverage advanced features of WebRTC and VoIP for scalable business operations.

LimeChat's Voice Inbox Channels ensure smooth, effective voice communication to enhance customer experience and team productivity.

***