> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/custom-ticket-fields-setup-guide.md).

# Custom Ticket Fields: Setup Guide

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## Steps to setup custom ticket field

Setting up custom ticket fields is simple and can be done quickly. Here’s a step-by-step guide:

{% stepper %}
{% step %}
**Go to Ticket Field Settings:** Access the settings menu in your CRM and navigate to the "Custom Fields" section.
{% endstep %}

{% step %}
**Create a New Field:** Click on "Add New Field" and choose the type of field (text, drop-down, checkbox, etc.) that suits your needs.
{% endstep %}

{% step %}
**Define Field Attributes:** Enter a clear and descriptive name, provide a field description, and set default values or options if applicable.
{% endstep %}

{% step %}
**Save and Publish:** Save your new custom field and publish it to make it available for use in ticket forms and views.
{% endstep %}
{% endstepper %}

**Refer to the following link for a detailed step by step guide:**

<https://limechat.clueso.io/guide/custom-ticket-fields>

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## Best Practices

* **Easy-to-Use Fields:** Make fields easy to understand and use to avoid data entry errors.
* **Keep Custom Fields Relevant:** Regularly review and update fields to ensure they remain relevant to current business needs.
* **Train Teams on Field Usage:** Ensure all users understand the importance and correct usage of custom fields.
* **Test Fields Before Deployment:** Ensure the new field works as intended without causing confusion or errors.
* **Communicate Changes to Your Team:** Inform agents and managers about new fields and provide training if necessary.

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