Canned Responses
Canned Responses are pre-saved reply templates that agents can use to quickly respond to customer queries.
Introduction:
Canned Responses are saved reply templates that can be used to quickly send out a reply to a conversation.
Commonly used sentences such as welcome message, thank-you message, etc. need not be typed by the agents every time. They can make use of canned responses and reply with just one simple click.
Why is it important?
Canned response eliminates repetitive tasks and is a great way to reduce response time, save agents’ efforts, and boost their productivity.
These are standardized responses and helps to maintain brand voice and consistency.
How to create canned responses?
Login to app.limechat.ai. Go to the LimeChat dashboard.
Go to Settings
Go to Canned Responses
Click on Add Canned Response
Give a Short Code and add the Content
Click on Add to create and save the canned response
How to make use of Canned Responses?
Navigate to Tickets section on Help Desk
Open the relevant In the conversation reply box, enter / and all the canned responses will get listed. Type one or two letters of the Short Code to narrow down the results
Select the desired Canned Response and click on Send to respond to the customer
To know more about Canned Responses, check this video
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