Canned Responses

Canned Responses are pre-saved reply templates that agents can use to quickly respond to customer queries.

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Introduction:

Canned Responses are saved reply templates that can be used to quickly send out a reply to a conversation.

Commonly used sentences such as welcome message, thank-you message, etc. need not be typed by the agents every time. They can make use of canned responses and reply with just one simple click.

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Why is it important?​

• Canned response eliminates repetitive tasks and is a great way to reduce response time, save agents’ efforts, and boost their productivity.

• These are standardized responses and helps to maintain brand voice and consistency.

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How to create canned responses?​

1

Login to app.limechat.ai. Go to the LimeChat dashboard.

2

Go to Settings

3

Go to Canned Responses

4

Click on Add Canned Response

5

• Give a Short Code and add the Content

6

Click on Add to create and save the canned response

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How to make use of Canned Responses?​

1

Navigate to Tickets section on Help Desk

2

Open the relevant In the conversation reply box, enter / and all the canned responses will get listed. Type one or two letters of the Short Code to narrow down the results

3

Select the desired Canned Response and click on Send to respond to the customer

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To know more about Canned Responses, check this video