> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/canned-responses.md).

# Canned Responses

***

## Introduction:

Canned Responses are saved reply templates that agents can use to quickly respond to conversations.

Frequently used replies such as welcome messages, thank-you messages, follow-ups, and standard support responses do not need to be typed repeatedly. Agents can use canned responses to respond faster and with greater consistency.

Canned Responses support:

* **text-based replies**
* **image-based replies**
* **variable-based replies**

This allows teams to create reusable response templates that are both standardized and context-aware.

## Why is it important?[​](https://docs.limechat.ai/other-features/canned-responses#why-is-it-important)

Canned Responses help reduce repetitive manual effort, improve response time, and increase agent productivity.

They also help maintain consistency in communication by standardizing commonly used responses across teams.

Support for images and variables makes canned responses more effective by allowing:

* richer responses through media
* more personalized responses through dynamic placeholders

### Supported capabilities

Canned Responses support the following:

* creation of a canned response with **text content**
* creation of a canned response with an **image**
* storage of the uploaded image along with the canned response
* use of **variables/placeholders** within the canned response content
* correct sending of the image when the canned response is used in chat
* correct resolution of supported variables when the canned response is used in chat

### Current behavior

* An image can be uploaded while creating a canned response
* The uploaded image is saved as part of that canned response
* Variables can be added within the canned response content
* When the canned response is selected in chat:
  * the image is sent along with the response, if present
  * the supported variables are resolved in the message output

### Current limitation

Editing an existing canned response does **not** support:

* replacing the image
* removing the image
* modifying the already attached image

If a different image configuration is required, a new canned response should be created.

## How to create canned responses?[​](https://docs.limechat.ai/other-features/canned-responses#how-to-create-canned-responses)

{% stepper %}
{% step %}
Login to [app.limechat.ai](http://app.limechat.ai/). Go to the LimeChat dashboard.
{% endstep %}

{% step %}
Go to **Settings**

<figure><img src="/files/vLqiOubAAz2CgtewY41k" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Go to **Canned Responses**

<figure><img src="/files/O9HiJhgD4VW8VkZXVNcg" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on **Add Canned Response**

<figure><img src="/files/bFYBian9DzthdqBLNz7s" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

* Give a **Short Code, content, use variables, images to setup the canned response as required.** Make sure that you change the type of the canned response as per your need.

<figure><img src="/files/Yvy5mwfK9aq4Whxbqfn0" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on **Add** to create and save the canned response
{% endstep %}
{% endstepper %}

***

## How to make use of Canned Responses?[​](https://docs.limechat.ai/other-features/canned-responses#how-to-make-use-of-canned-responses)

{% stepper %}
{% step %}
Navigate to **Tickets** section on Help Desk
{% endstep %}

{% step %}
Open the relevant In the conversation reply box, enter **/** and all the canned responses will get listed. Type one or two letters of the Short Code to narrow down the results

<figure><img src="/files/8w9w1cLfVd8ceddXQz37" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Select the desired Canned Response and click on **Send** to respond to the customer

<figure><img src="/files/ert1VYgabnrufDgMinim" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

To know more about Canned Responses, check this video

{% embed url="<https://drive.google.com/file/d/1Q3g4QKsaI9DB1ZAa-iM_3dL2r_OBQi9z/view?usp=sharing>" %}


---

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