# AI Generated Summary

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## Introduction

As soon as the ticket is handed off from the bot to the agent, our AI steps in, it understands the user intent, collects the user information and creates a crisp summary of the conversation.

{% hint style="info" %}
Summaries are generated only for the conversations where the number of messages in a conversation are greater than 7.
{% endhint %}

***

## How is this going to help?

Agents are equipped with comprehensive insights the moment they open a ticket, facilitating quicker responses, reducing AHT, and ultimately enhancing overall customer satisfaction. Here’s what the feature captures:\
![](/files/m47vzXhgkM8tm46gS6AE)

* **Customer Information**: Access key details effortlessly! Customer details such as phone numbers, order IDs, customer name and email ids are now intelligently included if mentioned during the conversation.
* Intent Identification: Our AI categorizes customer intents accurately, from Product Discovery to Cancel Order or Order Tracking.
* Current Conversation’s Summary: Use a concise 3-4 line summary of the current ticket, highlighting client responses and essential bot interactions.

Previous Summary: Keep the context intact! Easily recap the most recent ticket within the last 30 days, including both the summary and resolution for seamless continuity.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://limechatai.gitbook.io/limechat-product-guide/ai-features/ai-generated-summary.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.