> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/ai-features/ai-generated-summary.md).

# AI Generated Summary

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## Introduction

As soon as the ticket is handed off from the bot to the agent, our AI steps in, it understands the user intent, collects the user information and creates a crisp summary of the conversation.

{% hint style="info" %}
Summaries are generated only for the conversations where the number of messages in a conversation are greater than 7.
{% endhint %}

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## How is this going to help?

Agents are equipped with comprehensive insights the moment they open a ticket, facilitating quicker responses, reducing AHT, and ultimately enhancing overall customer satisfaction. Here’s what the feature captures:\
![](/files/m47vzXhgkM8tm46gS6AE)

* **Customer Information**: Access key details effortlessly! Customer details such as phone numbers, order IDs, customer name and email ids are now intelligently included if mentioned during the conversation.
* Intent Identification: Our AI categorizes customer intents accurately, from Product Discovery to Cancel Order or Order Tracking.
* Current Conversation’s Summary: Use a concise 3-4 line summary of the current ticket, highlighting client responses and essential bot interactions.

Previous Summary: Keep the context intact! Easily recap the most recent ticket within the last 30 days, including both the summary and resolution for seamless continuity.