> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/easyecom.md).

# EasyeCom

### Prerequisites

Before setting up the integration, ensure you have:

* **Admin Access** to EasyEcom.
* **User Credentials (Email & Password)** for API authentication.
* A dedicated LimeChat Product Consultant for integration support.

### Step-by-Step Setup

#### **1. Obtain EasyEcom API Credentials**

To use EasyEcom APIs, an authentication token is required. This requires:

* **EasyEcom User Email**
* **EasyEcom User Password**

**Steps to Generate Credentials**

1. Navigate to [**EasyEcom Login Page**](https://app.easyecom.io/V2/account/auth/login).
2. Log in using your **EasyEcom credentials**.
3. Follow the steps to create a new user via EasyEcom’s support guide:
   * [How to Add a New User](https://support.easyecom.io/portal/en/kb/articles/adding-and-defining-user-role-in-easyecom#Step_1_On_the_dashboard_click_on_the_Three_dots_aka_meatball_menu)
4. Take note of the credentials for the newly created user.

#### **2. Share Credentials with LimeChat**

Once you have the credentials, securely share them with your **LimeChat Product Consultant** to complete the integration setup.

#### **3. Connect EasyEcom to LimeChat**

1. On LimeChat’s platform, go to **Integrations**.
2. Select **EasyEcom** and click **Connect Now**.
3. Enter your **EasyEcom User Email & Password**.
4. Click **Save & Activate** to finalize the integration.

### Completion

After setup, LimeChat will:

* Fetch real-time order statuses from EasyEcom.
* Automate order tracking queries through the chatbot.

This integration ensures seamless logistics communication, reducing customer escalations and improving post-purchase support efficiency.