🚚EasyeCom

Prerequisites

Before setting up the integration, ensure you have:

• Admin Access to EasyEcom.

• User Credentials (Email & Password) for API authentication.

• A dedicated LimeChat Product Consultant for integration support.

Step-by-Step Setup

1. Obtain EasyEcom API Credentials

To use EasyEcom APIs, an authentication token is required. This requires:

• EasyEcom User Email

• EasyEcom User Password

Steps to Generate Credentials

1. Navigate to EasyEcom Login Page.

2. Log in using your EasyEcom credentials.

3. Follow the steps to create a new user via EasyEcom’s support guide:

   • How to Add a New User

4. Take note of the credentials for the newly created user.

2. Share Credentials with LimeChat

Once you have the credentials, securely share them with your LimeChat Product Consultant to complete the integration setup.

3. Connect EasyEcom to LimeChat

1. On LimeChat’s platform, go to Integrations.

2. Select EasyEcom and click Connect Now.

3. Enter your EasyEcom User Email & Password.

4. Click Save & Activate to finalize the integration.

Completion

After setup, LimeChat will:

• Fetch real-time order statuses from EasyEcom.

• Automate order tracking queries through the chatbot.

This integration ensures seamless logistics communication, reducing customer escalations and improving post-purchase support efficiency.