> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/pickrr/pickrr-feature-scope.md).

# Pickrr: Feature Scope

### Overview

LimeChat seamlessly integrates with **Pickrr**, enabling automated order tracking and delivery failure notifications. This integration leverages Pickrr’s APIs and webhooks to fetch real-time order statuses and trigger WhatsApp message campaigns for failed deliveries.

### Features

1. **Automated Order Tracking**
   * Retrieve real-time order statuses from Pickrr’s API.
   * Automate customer queries related to order tracking via LimeChat’s chatbot.
2. **Delivery Failure (NDR) Notifications**
   * Listen to Pickrr webhooks for failed deliveries (Non-Delivery Reports - NDR).
   * Trigger automated WhatsApp message campaigns to notify customers and resolve delivery issues.
3. **Secure API-Based Communication**
   * Uses an **Auth Token** for secure access to Pickrr APIs.
   * Ensures encrypted data exchange between both platforms.

### User Permissions & Data Access

#### **Data Accessed by LimeChat**

* **Order Information** (Order ID, Status, Tracking Details)
* **Delivery Status Updates** (Dispatched, In Transit, Delivered, Failed)
* **Non-Delivery Reports (NDR)** (Reason for failure, Delivery attempts, Customer actions)

#### **Permissions Required**

* Read access to order status and tracking information
* Webhook subscription for real-time NDR updates
* Messaging permissions to trigger WhatsApp campaigns for failed deliveries

### Use Case

* **E-commerce Brands** can automate order tracking and improve customer engagement.
* **Customer Support Teams** can proactively manage failed deliveries, reducing Return to Origin (RTO) rates.