Website Widget Setup Guide

Learn how to customize and configure the LimeChat Website Widget for an optimized chat experience on both mobile and desktop.

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How to Navigate to Widget Settings

1

Go to LimeChat CRM Settings

2

Click on Inboxes

3

Click on Website Inbox (you created)

4

Click on Edit

5

Click on Website Widget on the Top Navigation Bar

6

Make changes to Widget Settings

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Understanding Elements of Widget

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General Widget Settings

Config	Description
Widget Bot Name	Add a name for the bot (max 20 characters recommended)
Widget Font	Options include Lato and Europa
Welcome Heading	Textual message, recommended max length of 50 characters
Welcome Tagline	Textual message, recommended max length of 50 characters
Widget Background Color	Primary widget color (customizable for branding)
Chat Background Color	Secondary widget color (customizable for branding)
Widget Image	Add an image link (50x50 pixels recommended)
Bot Avatar	Add an image link for the bot avatar (50x50 pixels recommended)
Widget Z-Index	Allows layering of the widget (default: 2147 48 3000)
Reply Time	Options include "In a few minutes," "In a few hours," "In a day," or "None"
Agent Offline Status	Enable/Disable option
Unread Message Display	Show unread messages and count when the widget is closed (Yes/No)
Input Field Capabilities	File Picker / Emoji Picker / Restart Button

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Website Widget for Mobile Settings

Config	Description
Widget Type	Choose between Icon and Button (Recommended - Icon)
Widget Position	Left or Right (Recommended - Right for natural thumb position)
Widget Size	Small, Medium, or Large (Recommended - Small or Medium)
Button Message	Add a pop-up text (max 20 characters recommended)
Margins	From Bottom: 36 pixels recommended From Left/Right: 36 pixels recommended

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Website Widget for Desktop Settings

Config	Description
Widget Type	Choose between Icon and Button
Widget Position	Left or Right (Recommended - Right for natural thumb position)
Widget Size	Small, Medium, or Large (Recommended - Medium or Large)
Button Message	Add a pop-up text (max 20 characters recommended)
Margins	From Bottom: 48 pixels recommended From Left/Right: 48 pixels recommended

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Popup Message Settings

Config	Description
Position	Top or Left Side (Recommended - Top)
Pop-Up Text	Add a pop-up message (max 60 characters recommended)
Pop-Up Image	Add an image link (50x50 pixels recommended)
Pop-Up Delay	Add a delay in seconds (recommended range: 2-5 seconds)

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FAQ'S

Can I configure different settings for mobile and desktop widgets?

Yes, LimeChat allows separate customization for Website Widget for Mobile and Website Widget for Desktop to ensure an optimal user experience on both platforms.

Can I preview the widget settings before applying changes?

Yes, LimeChat provides a preview option to see how the widget will look on both mobile and desktop before saving your changes.

How do I disable the widget temporarily without deleting it?

You can toggle the widget off in the General Widget Settings section without removing the setup, allowing you to enable it again later.

Is there a way to track user interactions with the widget?

LimeChat provides analytics on widget interactions, including chat initiations, response rates, and user engagement trends.