> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/shopify-connect/create-a-new-shopify-order.md).

# Create a New Shopify Order

***

{% hint style="info" %}
To use this feature, you have to integrate your [Shopify with LimeChat's Helpdesk](/limechat-product-guide/helpdesk/getting-started/creating-an-account-shopify.md) and [enable Shopify features ](/limechat-product-guide/helpdesk/settings/shopify-connect-setup-guide.md)from LimeChat's Help Desk.
{% endhint %}

You can create two types of orders through LimeChat's Help Desk:

1. Cash on delivery order
2. Prepaid orders through Razorpay integration

***

## Video References

Check [this](https://limechat.portal.trainn.co/share/46oG7KUgm71e74uTpUPCtQ/s88wwylmSs5GW84XNcTJ1w) explainer video guide to see the walkthroughs of the process of creating an order from LimeChat CRM.

***

## Creating a cash-on-delivery order

{% stepper %}
{% step %}
Click on the Create new order button

<figure><img src="/files/cW08vUDuDRoX2Uf3KzJ5" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Open the Add Products dropdown to select the product of choice. Variants of each product are displayed. Hover over the variant title to check the inventory

<figure><img src="/files/p4e0o0soYvm96kGctWf2" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Once the product is added, you can add shipping charges and the discount by clicking on the respective titles. The final cart along with the product details and the price breakdown will be displayed
{% endstep %}

{% step %}
One of the addresses will be selected by default. Click on the Shipping Address dropdown to view the selected address and other saved addresses of the customer. You can change, edit and add a new address from here.

<figure><img src="/files/F1ILFq7McgE9unX2ds5k" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
The billing address is by default selected as the shipping address. You can add a note to the order by clicking on the Notes dropdown.\
Now, click on the Checkout button to create an order.

<figure><img src="/files/J4Z0SJdka8xef6io0hbM" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}
The details of the created order can now be seen at the top of the order tab. An order confirmation gets sent to the customer as shown below

{% endstep %}

{% step %}
On clicking "Checkout", the order invoice will be generated and updated<br>

<figure><img src="/files/WAiVltljGgquSVI3mtVh" alt="" width="358"><figcaption></figcaption></figure>

* Click on the Place Order dropdown and select Place COD Order\ <br>

  <figure><img src="/files/4Ci8ienpOi7lRITJrpTi" alt="" width="365"><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

***

## Creating a Prepaid Order

1. Click on the Create new order button<br>

   <figure><img src="/files/TJjdc0bGlwnHGmHgtjrR" alt="" width="563"><figcaption></figcaption></figure>

2. Next, create a cart, you can add multiple products as well<br>

   <figure><img src="/files/m0Bx3Lr70c2fvt2ik5jf" alt="" width="366"><figcaption></figcaption></figure>

3. Once the cart is created, add the Shipping address.\
   \
   NOTE: The customer's addresses from Shopify will be auto fetched and shown here.<br>

   <figure><img src="/files/REt1OFn7RKPdHqJHuTie" alt="" width="358"><figcaption></figcaption></figure>

4. Next on clicking "Checkout", the order invoice will be generated and updated<br>

   <figure><img src="/files/WAiVltljGgquSVI3mtVh" alt="" width="358"><figcaption></figcaption></figure>

5. Click on the Place Order dropdown and select "Share Payment Link"\ <br>

   <figure><img src="/files/4Ci8ienpOi7lRITJrpTi" alt="" width="365"><figcaption></figcaption></figure>

6. A payment link will be shared with the client on WhatsApp<br>

   <figure><img src="/files/NqXBLLAoT1eCjabW225F" alt=""><figcaption></figcaption></figure>

***


---

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