Add Web Widget

Follow this step-by-step guide to add a Website Widget in LimeChat CRM for seamless customer interactions.

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How to add Website Widget​

1

Login to app.limechat.ai. Go to the LimeChat dashboard

2

Go to Settings

3

Go to Inboxes

4

Click on Website

5

Enter Details

• Add the Website Name and Domain.

  

6

Add Inbox Collaborators

Add the required agents to this inbox. All the chats received via this inbox (website) will be assigned to these agents.

7

Click on Finish

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FAQ'S

Can I add multiple domains under the same website inbox?

No, each website inbox is linked to a single domain. If you need to support multiple domains, you will have to create separate inboxes for each.

Can I integrate the website widget with other LimeChat inboxes like WhatsApp or Facebook?

Yes, LimeChat supports omnichannel integration, allowing you to manage website chats alongside other platforms in a unified dashboard.

What happens if my website domain changes?

You will need to create a new website inbox for the new domain, as the widget is tied to the specified domain during setup.

Is there an option to collect visitor information before starting a chat?

Yes, you can configure pre-chat forms to collect user details like name, email, or phone number before the chat session begins.