🚚EasyEcom: Feature Scope

Overview

LimeChat seamlessly integrates with EasyEcom, enabling automated order tracking through real-time status updates fetched from EasyEcom’s API. This integration enhances customer experience by allowing LimeChat’s chatbot to handle order tracking queries efficiently.

Features

1. Automated Order Tracking

   • Fetch real-time order statuses from EasyEcom’s API.

   • Respond to customer queries regarding order tracking via LimeChat’s chatbot.

2. Secure API-Based Communication

   • Uses an authentication token for secure API access.

   • Ensures encrypted data exchange between both platforms.

User Permissions & Data Access

Data Accessed by LimeChat

• Order Information (Order ID, Status, Tracking Details)

• Customer Order Status Updates

Permissions Required

• Read access to order status and tracking information

Use Case

• E-commerce Brands can automate order tracking and improve customer engagement.

• Customer Support Teams can reduce manual order status inquiries by automating responses.