WooCommerce: Feature Scope
Overview
LimeChat integrates seamlessly with WooCommerce, allowing businesses to enhance their e-commerce operations with automated marketing and customer engagement. The integration enables real-time sync between WooCommerce and LimeChat, facilitating automated messaging, order tracking, and customer support.
Features
Automated Order Tracking
Fetch live order updates from WooCommerce and respond to customer queries.
Provide customers with tracking details directly via chat.
Customer Engagement & Marketing Automation
Enable personalized marketing campaigns based on customer purchase behavior.
Automate abandoned cart recovery, order confirmations, and promotional messages.
Secure API-Based Communication
Uses an API Key to authenticate WooCommerce-LimeChat interactions.
Ensures secure and encrypted data exchange between both platforms.
User Permissions & Data Access
Data Accessed by LimeChat:
Order Details (Status, Items, Tracking Info)
Customer Information (Name, Email, Purchase History)
Cart Data (Abandoned Cart Items, Discounts Applied)
Permissions Required:
Read access to order details
Read/write access to customer data for marketing automation
Webhook access for real-time order updates
Use Case
E-commerce Stores can automate marketing campaigns and improve customer engagement.
Customer Support Teams can provide real-time order tracking and assistance through chatbots and product details present on the LimeChat CRM platform.
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