> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/user-roles-setup-guide/user-concurrency.md).

# User Concurrency

## What is concurrency?

Concurrency defines the maximum number of **open** conversations/tickets that an agent can handle at a time.

Concurrency is the feature that allows setting a limit to the maximum number of conversations that an agent can handle at a particular time.

***

## How does concurrency work?

Suppose if the concurrency is set to 5, and an agent already has 5 open conversations assigned to himself, the 6th conversation will not be assigned automatically. The 6th conversation will either be assigned to a different agent who is handling less than 5 conversations or that will be seen under the Unassigned section.

As soon the agent changes the status of any one of the 5 conversations from Open to Resolved or Waiting or Followup, then the next conversation is automatically assigned to that particular agent.

***

## How to enable and set the concurrency number?[​](https://docs.limechat.ai/other-features/concurrency#how-to-enable-and-set-the-concurrency-number)

{% stepper %}
{% step %}
Login to the LimeChat dashboard.
{% endstep %}

{% step %}
Go to **Settings.**

<figure><img src="/files/31ckOUu5mHwZVK6i8eQZ" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Go to the **Agents** section

<figure><img src="/files/t3JqDsjhlJ8gTLbXYzBd" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on **Edit** for the relevant agent

<figure><img src="/files/NwkVIC3mWHJqBvd8pzMo" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Navigate to the second page of this pop-up, where you will find the toggle for enabling the concurrency. \
Once you enable concurrency by clicking on the toggle, you will be able to see a text box titled **Number of tickets limit for the agent** where you can set the concurrency for that collaborator.<br>

Finally click on "Update" to save changes.

<figure><img src="/files/vmVjHheRsQ5PticV8GfJ" alt="" width="563"><figcaption></figcaption></figure>

<figure><img src="/files/Ifrk4UD7gxzmLIUnhjpx" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***


---

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