Business Hours: Setup Guide
The Away Message feature in LimeChat ensures that customers who reach out outside of business hours are informed about your team's availability.
When a customer initiates a conversation outside of your Business Hours, you can send an Away Message to let them know that your team is offline.
Why it is important: It assures your customers that you aren't neglecting them and will get back within a given timeframe.
Go to the LimeChat dashboard > Settings
Click on Inboxes,You will see the list of channels added to your dashboard
Click on the Settings action of the particular Inbox for which you want to set the business hours
Go to the Business Hours tab and enable business availability for this inbox to show the available hours even if all the agents are offline
Set the timezone and type a customized message to reply to customers when they start a conversation outside of your business hours
Next set up working days, and weekly hours and click on Update to enable this feature
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