Business Hours: Setup Guide

The Away Message feature in LimeChat ensures that customers who reach out outside of business hours are informed about your team's availability.

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When a customer initiates a conversation outside of your Business Hours, you can send an Away Message to let them know that your team is offline.

Why it is important: It assures your customers that you aren't neglecting them and will get back within a given timeframe.

1

Go to the LimeChat dashboard > Settings

2

Click on Inboxes,You will see the list of channels added to your dashboard

3

Click on the Settings action of the particular Inbox for which you want to set the business hours

4

Go to the Business Hours tab and enable business availability for this inbox to show the available hours even if all the agents are offline

5

Set the timezone and type a customized message to reply to customers when they start a conversation outside of your business hours

6

Next set up working days, and weekly hours and click on Update to enable this feature

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