> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/business-hours-setup-guide.md).

# Business Hours: Setup Guide

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When a customer initiates a conversation outside of your Business Hours, you can send an Away Message to let them know that your team is offline.

**Why it is important:** It assures your customers that you aren't neglecting them and will get back within a given timeframe.

{% stepper %}
{% step %}
Go to the LimeChat dashboard > **Settings**

<figure><img src="/files/hpIlM21L9YLiR4uEQwiF" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Click on **Inboxes,**&#x59;ou will see the list of channels added to your dashboard
{% endstep %}

{% step %}
Click on the **Settings** action of the particular Inbox for which you want to set the business hours

<figure><img src="/files/5xEu0IMwgTvLtIivbase" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Go to the **Business Hours** tab and enable business availability for this inbox to show the available hours even if all the agents are offline

<figure><img src="/files/4BLmijkQGZDGiCMjRKTb" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Set the timezone and type a customized message to reply to customers when they start a conversation outside of your business hours

<figure><img src="/files/rB5Yxb9iTrYUJfZtEzww" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Next set up working days, and weekly hours and click on **Update** to enable this feature

<figure><img src="/files/jWxx7fpo1eYgei6aVdKZ" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

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