> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/helpdesk/settings/business-hours-setup-guide.md).
# Business Hours: Setup Guide
The Away Message feature in LimeChat ensures that customers who reach out outside of business hours are informed about your team's availability.
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When a customer initiates a conversation outside of your Business Hours, you can send an Away Message to let them know that your team is offline.
**Why it is important:** It assures your customers that you aren't neglecting them and will get back within a given timeframe.
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Go to the LimeChat dashboard > **Settings**
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Click on **Inboxes,**You will see the list of channels added to your dashboard
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Click on the **Settings** action of the particular Inbox for which you want to set the business hours
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Go to the **Business Hours** tab and enable business availability for this inbox to show the available hours even if all the agents are offline
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Set the timezone and type a customized message to reply to customers when they start a conversation outside of your business hours
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Next set up working days, and weekly hours and click on **Update** to enable this feature
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