# Outlook Inbox: Setup Guide

***

### Steps to Setup an Outlook Email Inbox

{% stepper %}
{% step %}
Login to your LimeChat dashboard
{% endstep %}

{% step %}
Go to **Settings** > **Inboxes**
{% endstep %}

{% step %}
Click on **Add Inbox**

<div align="center" data-full-width="false"><figure><img src="/files/cm2SgoDjmwWJuTKw6a8T" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
Add the **Channel Name** and the associated **Email** and click on **Next** to proceed further

<figure><img src="/files/zsO0aWgowIju8splRCQu" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
Assign **Agents** to the inbox using "***Add to Inbox***" CTA and click on "**Finish**" to complete the process.

<figure><img src="/files/Dnn0HupKxhZ3rBhsCEbY" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}
**Forward Emails**

You will then be taken to the final step where you can see the email address generated. Forward all your emails to that particular email address so that it reflects on the LimeChat dashboard.

<figure><img src="/files/lLjKO6RnN198EowVVL8B" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
The next step is to setup forwarding on Outlook, which will make sure that all the emails sent on your email address are captured on LimeChat.
{% endhint %}

***

### Forwarding Email from Outlook

For Outlook on the Web (Outlook.com or Office 365)

{% stepper %}
{% step %}
**Access Settings**

* Click on the **Settings** gear icon located at the top-right corner of the page.
* Select **View all Outlook settings** at the bottom of the Settings pane.
  {% endstep %}

{% step %}
**Navigate to Forwarding**

* In the Settings window, choose **Mail**.
* Click on **Forwarding**.<br>
  {% endstep %}

{% step %}
**Enable Forwarding**

* Check the box labeled **Enable forwarding**.
* Enter the email address where you want your messages to be forwarded.
* If you wish to keep copies of the forwarded messages in your Outlook inbox, select the option **Keep a copy of forwarded messages**. (It is preferred to keep this enabled)
  {% endstep %}

{% step %}
**Save Changes**

* Click **Save** to apply the settings.
  {% endstep %}
  {% endstepper %}

Once the above steps are done, try sending a mail and check if a ticket is getting created on LimeChat CRM or not.

***

#### Troubleshooting

If the ticket is not getting created on CRM

**Setup / Settings Issue**

* Sending might have failed due to certain settings, please verify all the steps and the data.

**Improper Access**

{% hint style="info" %}
In the absence of access, the mail will fail and one shall notice the following error:\
\&#xNAN;*<mark style="color:red;">We are getting the following error: “550 5.7.520 Access denied</mark>*
{% endhint %}

This means that your organization does not allow external forwarding” indicating that your Microsoft 365 admin has disabled automatic external email forwarding for security reasons.

***

### How to Allow External Forwarding in Microsoft 365

{% hint style="info" %}
Since this is an organization-level restriction, you need Microsoft 365 admin access to enable external forwarding
{% endhint %}

#### Enable Automatic Forwarding via Mocrosoft 365 Admin Center

{% stepper %}
{% step %}
Sign in to the Microsoft 365 Admin Center ([admin.microsoft.com](http://admin.microsoft.com/)).
{% endstep %}

{% step %}
Go to → Security & Compliance Center → Threat Management → Policy → Anti-spam.
{% endstep %}

{% step %}
Find the outbound anti-spam policy and click Edit.
{% endstep %}

{% step %}
Look for Automatic forwarding rules and change it to “On - Forwarding is enabled”.
{% endstep %}

{% step %}
Click Save
{% endstep %}
{% endstepper %}

***

### FAQs

<details>

<summary><strong>Can I connect LimeChat to other email providers besides Outlook?</strong></summary>

Yes, LimeChat can be connected to other email providers as well. The process may vary depending on the email provider. Please refer to their documentation for setting up email forwarding.

</details>

<details>

<summary><strong>Can I set up multiple email inboxes in LimeChat?</strong></summary>

Yes, you can set up multiple email inboxes in LimeChat. Follow the same steps outlined above for each inbox you want to create.

</details>


---

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