Accessing Previous Tickets

The Accessing Previous Tickets feature in the CRM allows users to view historical ticket information associated with a specific contact.

Here's how to use it:

Search the Required User: Locate the user by searching with identifiers such as phone number, email, name, or Instagram ID.
Open the Side Panel: Click on the user to open the side panel, where all previous tickets associated with the user are displayed for quick access.

This feature enables efficient ticket history review, improving customer interactions and issue resolution.

Last updated 1 year ago