# Accessing Previous Tickets

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 Here's how to use it:

1. **Search the Required User**: Locate the user by searching with identifiers such as phone number, email, name, or Instagram ID.
2. **Open the Side Panel**: Click on the user to open the side panel, where all previous tickets associated with the user are displayed for quick access.

This feature enables efficient ticket history review, improving customer interactions and issue resolution.

<figure><img src="/files/ER8WFXzhqexFpoNIbh6i" alt="" width="563"><figcaption></figcaption></figure>

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://limechatai.gitbook.io/limechat-product-guide/helpdesk/contacts/accessing-previous-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.