> For the complete documentation index, see [llms.txt](https://limechatai.gitbook.io/limechat-product-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://limechatai.gitbook.io/limechat-product-guide/automation/integrations/courier-aggregator/clickpost/clickpost-feature-scope.md).

# Clickpost: Feature Scope

### Overview

LimeChat seamlessly integrates with **Clickpost**, enabling businesses to automate order tracking and enhance delivery failure communications. This integration leverages Clickpost’s API and webhooks to fetch real-time order statuses and trigger WhatsApp message campaigns for failed deliveries.

### Features

1. **Automated Order Tracking**
   * Fetch order statuses in real-time from Clickpost’s API.
   * Automate customer queries regarding order tracking via LimeChat’s AI-powered chatbot.
2. **Delivery Failure (NDR) Notifications**
   * Listen to Clickpost webhooks for failed deliveries (e.g., Non-Delivery Reports - NDR).
   * Trigger automated WhatsApp message campaigns to customers for delivery rescheduling or issue resolution.
3. **Secure Authentication & Data Exchange**
   * Uses an API key-based authentication mechanism.
   * Securely fetches order details and delivery status updates from Clickpost.

### User Permissions & Data Access

#### **Data Accessed by LimeChat**

* **Order Information** (Order ID, Status, Tracking Details)
* **Delivery Status Updates** (Dispatched, In Transit, Delivered, Failed)
* **Non-Delivery Reports (NDR)** (Reason for failure, Delivery attempts, Customer actions)

#### **Permissions Required**

* Read access to order status and tracking information
* Webhook subscription for real-time NDR updates
* Messaging permissions to trigger WhatsApp campaigns for failed deliveries

### Use Case

* **E-commerce Brands** can automate order tracking and improve customer engagement.
* **Customer Support Teams** can proactively manage failed deliveries, reducing RTO (Return to Origin) rates.

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