🚚Clickpost: Feature Scope

Overview

LimeChat seamlessly integrates with Clickpost, enabling businesses to automate order tracking and enhance delivery failure communications. This integration leverages Clickpost’s API and webhooks to fetch real-time order statuses and trigger WhatsApp message campaigns for failed deliveries.

Features

1. Automated Order Tracking

   • Fetch order statuses in real-time from Clickpost’s API.

   • Automate customer queries regarding order tracking via LimeChat’s AI-powered chatbot.

2. Delivery Failure (NDR) Notifications

   • Listen to Clickpost webhooks for failed deliveries (e.g., Non-Delivery Reports - NDR).

   • Trigger automated WhatsApp message campaigns to customers for delivery rescheduling or issue resolution.

3. Secure Authentication & Data Exchange

   • Uses an API key-based authentication mechanism.

   • Securely fetches order details and delivery status updates from Clickpost.

User Permissions & Data Access

Data Accessed by LimeChat

• Order Information (Order ID, Status, Tracking Details)

• Delivery Status Updates (Dispatched, In Transit, Delivered, Failed)

• Non-Delivery Reports (NDR) (Reason for failure, Delivery attempts, Customer actions)

Permissions Required

• Read access to order status and tracking information

• Webhook subscription for real-time NDR updates

• Messaging permissions to trigger WhatsApp campaigns for failed deliveries

Use Case

• E-commerce Brands can automate order tracking and improve customer engagement.

• Customer Support Teams can proactively manage failed deliveries, reducing RTO (Return to Origin) rates.

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