LimeChat seamlessly integrates with Delhivery, enabling automated order tracking and proactive customer communication via WhatsApp. This integration leverages Delhivery’s API to fetch real-time order statuses and utilizes webhooks to monitor delivery failures (Non-Delivery Reports - NDR). By leveraging this integration, businesses can provide timely updates and ensure improved customer experience.
Automated Order Tracking
Retrieve real-time order statuses from Delhivery’s API.
Automate customer queries regarding order tracking via LimeChat’s chatbot.
Delivery Failure (NDR) Notifications
Listen to Delhivery webhooks for failed deliveries (NDR).
Trigger automated WhatsApp message campaigns to notify customers and facilitate delivery rescheduling or issue resolution.
Secure API-Based Communication
Uses an API Token for authentication and secure data exchange.
Ensures encrypted and seamless communication between LimeChat and Delhivery.
Order Information (Order ID, Status, Tracking Details)
Delivery Status Updates (Dispatched, In Transit, Delivered, Failed)
Non-Delivery Reports (NDR) (Failure Reasons, Delivery Attempts, Customer Actions)
Read access to order status and tracking information
Webhook subscription for real-time NDR updates
Messaging permissions to trigger WhatsApp campaigns for failed deliveries
E-commerce Brands can automate order tracking and improve customer engagement.
Customer Support Teams can proactively manage failed deliveries, reducing Return to Origin (RTO) rates.
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