# Delhivery: Feature Scope

## Feature Scope: LimeChat Integration with Delhivery

### Overview

LimeChat seamlessly integrates with **Delhivery**, enabling automated order tracking and proactive customer communication via WhatsApp. This integration leverages Delhivery’s API to fetch real-time order statuses and utilizes webhooks to monitor delivery failures (Non-Delivery Reports - NDR). By leveraging this integration, businesses can provide timely updates and ensure improved customer experience.

### Features

1. **Automated Order Tracking**
   * Retrieve real-time order statuses from Delhivery’s API.
   * Automate customer queries regarding order tracking via LimeChat’s chatbot.
2. **Delivery Failure (NDR) Notifications**
   * Listen to Delhivery webhooks for failed deliveries (NDR).
   * Trigger automated WhatsApp message campaigns to notify customers and facilitate delivery rescheduling or issue resolution.
3. **Secure API-Based Communication**
   * Uses an **API Token** for authentication and secure data exchange.
   * Ensures encrypted and seamless communication between LimeChat and Delhivery.

### User Permissions & Data Access

#### **Data Accessed by LimeChat**

* **Order Information** (Order ID, Status, Tracking Details)
* **Delivery Status Updates** (Dispatched, In Transit, Delivered, Failed)
* **Non-Delivery Reports (NDR)** (Failure Reasons, Delivery Attempts, Customer Actions)

#### **Permissions Required**

* Read access to order status and tracking information
* Webhook subscription for real-time NDR updates
* Messaging permissions to trigger WhatsApp campaigns for failed deliveries

### Use Case

* **E-commerce Brands** can automate order tracking and improve customer engagement.
* **Customer Support Teams** can proactively manage failed deliveries, reducing Return to Origin (RTO) rates.


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